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EL AL assesses the situation daily and operates in accordance with guidelines provided by the relevant certified authorities (Israel Ministry of Health, Civil Aviation Authority and Airports Authority).
- Flights to Beijing (BJS) - EL AL has suspended its flights to Beijing until March 25, 2020; passengers may postpone their flight to a future date or alternatively get a refund.
- Flights to/from Hong Kong (HKG) - are operating as scheduled. Passengers on flights departing on March 15, 2020, can change the flight date or cancel the tickets with no cancelation fees.
- Flights to/from Bangkok (BKK) are operating as scheduled. Changes and cancelations will be made subject to the ticket terms and conditions.
EL AL monitors events daily and operates in accordance with the guidelines provided by certified authorities and the Company Physician, Prof. Shamiss (the CEO of Assuta).
Ministry of Health Guidelines for Passengers Returning from China:
If you have been in China during the last 14 days, you must remain in home quarantine (as instructed by law) for 14 days since leaving China. If you suffer from fever, cough or breathing difficulties – immediately contact the MDA counter located in the Transit Hall. For more details, contact the Ministry of Health at * 5400 ".
Ministry of Health instructions for all returning passengers to Israel:
If you suffer from fever, cough or breathing difficulties – immediately contact the MDA counter located in the Transit Hall. For more details, contact the Ministry of Health at * 5400
Last update: 4.2.2020
Please follow the communications by the Ministry of Health
The Ministry of Health information page about the new Coronavirus >>
A message from the Israel Airports Authority >>
Instructions for EL AL teams:
- Based on the cumulative data of the coronavirus, regulators, the World Health Organization and the Israeli Ministry of Health have tightened the guidelines to prevent infection.
- As we have reported, infection may also occur during the virus's carrying and incubation period; therefore, EL AL teams and all Israeli citizens returning from China are required to follow infection prevention and personal hygiene instructions as provided by the Ministry of Health.
- Following the World Health Organization's alert of an emergency situation, more countries are expected to ban entry of passengers who have been in China for the last 14 days, even through connecting flights from other countries. Therefore, the suspension of our FLIGHTS prevents this risk.
- The waiting period of teams and individuals returning from Beijing will be regarded as approved sick leave.
- The data published in the previous communication regarding the severity of the virus is still correct; i.e. it is less powerful than flu or measles, while on average, symptoms will appear within 5 days. Therefore, if no symptoms are showing after one week - there is no infection.
- Today, numerous airports around the world are taking passenger temperatures. EL AL teams are prohibited from leaving Tel Aviv with fever.
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