Agreement between customers and EL AL Tourism
Welcome to the EL AL Reservation System for Vacation Packages (“The Website”). This site is intended only to assist customers in gathering information regarding trips, determining the availability of travel-related goods and services, making reservations that comply with all of the conditions detailed below (“legitimate reservation”) or other transactions with travel suppliers, and is not intended for any other purpose.
The terms “we,” “us,” “ours,” and “EL AL Tourism” refer to EL AL Israel Airlines Ltd. (henceforth: “EL AL”), POB 41, Ben-Gurion Airport, Israel 7015001 and/or all subsidiaries and other bodies related to EL AL, including those dealing with tourism services and/or parties on their behalf. The terms “you” or “customer” (and other references written in second person) relate to customers visiting and/or making a reservation on the website or via our Customer Service representatives.
By using this website, you agree to comply with this agreement. It is hereby clarified that additional conditions and stipulations may apply when reserving specific products or services, such as hotel policies / cancelations, etc.
We reserve the right to change or amend the conditions and stipulations in other manners, at any time, at our sole discretion and without prior notification. Your continued surfing on this website or continued use of the site attests to your acceptance all of the conditions and stipulations.
As a condition of use of this website, you undertake and declare that: (I) you are at least 18 years of age; (II) you are legally authorized to make a legal commitment: (III) you make use of the website according to these conditions and stipulations; (IV) you use the website only for the purpose of making legitimate reservations for yourself or for another person or persons for whom you are legally permitted to act; (V) you inform those same others regarding the aforesaid stipulations and conditions that apply to the reservations you made on their behalf, and of all of the rules and limitations that apply to these reservations; (VI) all of the information that you supplied on the website is correct, accurate, up to date and complete and (VII) if you have an account on the http://nofesh.elal.co.il, site, you safeguard the details of your account, watch over them and bear full responsibility for the use of your account by you and/or by any another person than yourself. Accordingly, you know that you bear responsibility for all payments owed to us for reservations made by you or by other parties using the details of entry to your account from the moment that we present payment orders.
Only a person with a valid credit card is entitled to purchase products and services through this website. In addition, a pre-condition for each transaction is authorization by the credit company for the aforesaid transaction.
We reserve the right, at our discretion, to prevent any person from surfing on this website and receiving the services that we offer, and this is at any time and for any reason whatsoever, including but not limited to a breach of this agreement.
Conditions and Stipulations of this Website
General
This website is owned and operated by EL AL.
Data Protection
Any personal information that you supply when using this website may be used in accordance with our privacy policy.
Changes
We reserve the right to update the information, the services, the products and other materials that appear on this website, at any time and with no prior notification. Likewise, we are entitled to change this agreement at any time, and the aforesaid changes will go into effect immediately upon publication of the stipulations and the conditions on this website. Accordingly, your continued surfing on this website or continued use of the site attests to your acceptance all of the updated conditions and stipulations.
Links to Other Websites
This website may include links to other websites. It is hereby clarified that we do not support any other websites and are not responsible for information, materials, products or services that are included in or accessible through these websites. Surfing and using these websites are executed at your sole responsibility.
Absence of Responsibility and Limitation of Liability
General
Your access to and use of the software and materials on or through this site are at your sole responsibility. We bear no responsibility of any type for the reliability, stability or safety (lack of viruses) of the software or other materials noted above.
Absence of Responsibility
To the maximum extent allowed by law, we remove all responsibility for the information, software, produces and services included in this internet site. All the above information is published “as is” with no responsibility of any type. We hereby exempt ourselves of all responsibility and obligations regarding this information and regarding the software, products and services included in this site, including implied obligations and sales obligations such as suitability to commercial or general purposes, suitability to a specific purpose, proprietary or inviolacy.
Limitation of liability
EL AL will bear no responsibility for direct, special, indirect, random, consequential (including, among others, loss of profit or revenue), penal and other damages of any kind including but not limited to damages subject to equitable remedies or injunctions (whether based on breach of contract, tort of negligence, remissness, absolute liability or other) deriving from:
1. Access or use of this website, or delay or any inability to use the website or any information included in this website or;
2. Availability or usefulness of products and services
unless the damages deriving only from our exclusive negligence and relate only to direct results actually caused to you, and only up to the maximum value of the services that were in fact purchased by you. None of the aforesaid regarding limitations of responsibility negates liabilities that may not be restricted by the applicable law. All air transport by means of a ticket obtained through use of this website will be subject to transportation conditions of the relevant carrier and may also be subject to the Montreal Charter (1999) which regulates the responsibility of air carriers in specific circumstances. You should study the aforementioned transportation conditions.
Proprietary Rights
All commercial markings, copyrights, data base rights and other Intellectual Property rights in the material on this website (including the setup and disposition of this website) as well as the codes of the basic software sources are directly owned by us or by our suppliers. You are not entitled to copy, change, correct publish, broadcast, distribute, sell or transfer any of the website material and/or the basic software source code in whole or in part without our advance written consent. However, the content of the website may be downloaded, printed or copied for your personal noncommercial use.
Acceptable Use
You are entitled to use this website only according to the instructions specified in the website and, in any case, only for legal and appropriate purposes, that are in accordance with all putative laws, regulations and customs in Israel and/or any other jurisdiction from which you surf this website.
In particular, you undertake not to publish, transfer or distribute any information on this website or through it, if such information is not legal or might damage, abuse, slander or insult in any other way; not to use this website in a way that causes or might cause damage to the rights of any other person; not to make any unauthorized, false or deceitful reservation; not to use any program, installation or device to interfere or attempt to interfere electronically or manually with the operations or functioning of this website and its various links, including and without detracting from the generality of the aforesaid, by uploading files or making files available when the aforesaid files contain defective data or viruses , by any means; not to mutilate, change or interfere with the look and feel of the website façade or the basic source code; not to perform any action that unreasonably or disproportionally overloads the website or the infrastructure attached to it; not to receive or attempt to receive unauthorized access in any form whatsoever to all or any of our networks.
Transportation Conditions
Transporting passengers and their baggage by air transport will be subject to transportation conditions of the relevant carrier. Regarding EL AL flights see: EL AL General Transportation Conditions.
Stipulations and Conditions for Air and Land Packages – Please Read Carefully
EL AL Tourism receives reservations subject to these conditions and stipulations. Availability for dates, accommodations, services and events for the quoted prices is limited. Subject to changes that were related to you, according to these conditions and stipulations, the prices on this website are valid at the time of the reservation and its approval.
Accommodations
Accommodations are based on two single beds in a room or one double bed as provided by the hotel. If possible, hotels will provide the option for accommodating three people, in most cases in a double bed or a twin bed and one portable bed, subject to an additional charge. Accommodations in a single room must be reserved by people interested in traveling on their own and is subject to an additional monetary charge.
In case of a special request by a passenger, EL AL Tourism will forward the request to the service supplier or the hotel, although it undertakes no commitment regarding fulfillment of the request, unless the passenger receives written confirmation stating that the request will be implemented. When a special request that is included in the reservation affects the essential requirements of the customer due to the customer’s special needs, EL AL Tourism will check with the supplier of the service whether the request can be fulfilled and will inform the customer of the results of this inquiry before final confirmation of the reservation is given.
Hotels sometimes offer additional services such as saunas, fitness rooms, television, including films for pay, room service, parking, internet and fax services, tennis courts, umbrellas, towels at the swimming pool, massages, etc., some of which are offered in return for payment. Customers should check with the hotel before using any facility as to whether its use entails payment. The use of additional hotel services is a matter for direct communication between the guest and the hotel and is not part of this reservation transaction.
Late Arrival
Guests who plan to arrive at the hotel after 6pm should inform the hotel on their own (if advance notice is not given, EL AL Tourism will not bear any responsibility whatsoever if the hotel does not keep the reserved room for the guest.) If a passenger’s travel arrangements are disrupted in such a way as to cause a late arrival, the passengers should take it upon themselves to report directly to the hotel and note the name of the employee at Reception Desk to whom the late arrival notification was given.
Room Assignment
Reservations are made for a room in the hotel. We cannot guarantee in advance a customer’s request for the location of the room, neither the relevant floor nor the requested side and/or a request for adjoining rooms with a connecting door. Rooms are assigned according to availability. If a passenger has a special request, EL AL Tourism will forward the request to the service supplier, but will bear no obligation to the customer regarding fulfillment of the request, unless the passenger receives written confirmation stating that the request will be carried out. When a special request that is included in the reservation affects the essential requirements of the customer due to special needs, EL AL Tourism will check with the service supplier as to whether the request can be met and will inform the customer of the results of this inquiry before final confirmation of the reservation is given.
Hotel Board
Accommodations are on a BB basis – continental breakfast only (unless otherwise specified in the inclusive price clause). HB basis means continental breakfast and one additional hot meal (unless otherwise specified in the inclusive price clause). FB basis includes 3 daily meals (morning, noon and evening). AI basis means “All Included” – including intermediate snacks and light beverages. This varies from one hotel to another. RO basis indicates room only, with no meals at all.
Changes in Travel Arrangements
A) Every effort will be made to supply vacation packages exactly as described. EL AL Tourism reserves the right to change or cancel a flight or accommodations at any time, when such change is required or advisable. In such cases, EL AL Tourism will supply, to the extent that it is possible, similar accommodations in the same area. Where only of lower standard accommodations are available, EL AL Tourism will refund the difference between the original price of the hotel and the price of the hotel that is actually provided. If the alternative accommodations are of a higher standard, an additional payment will be charged, and passengers will be notified before the reservation is confirmed.
B) If a supplier does not provide the accommodations that were ordered or any other elements of the reservation, whether just before departure or upon arrival at the vacation destination, EL AL Tourism will make every reasonable effort to ensure that alternative accommodations arrangements are offered on the aforesaid basis, but will not bear responsibility and will not be obliged to provide compensation for the aforesaid failure on the part of the supplier to provide accommodations as ordered and/or any other arrangements that are not under our control. If the customer refuses to accept or independently changes the alternative arrangements, the refund for services will not exceed value of the service that was originally offered.
Transfers
EL AL Tourism packages do not include passenger transfer services.
Children
Passengers must inform EL AL Tourism if the reservation includes children. Discounts, if applicable, will be determined by each service supplier’s policy regarding age.
Car Rental
In keeping with car rental company requirements, the minimum age for reserving a rental car is 24. The reservation for the vehicle is made for a single driver, in the name of the person placing the order, and does not give any other person the right to drive the vehicle.
The car rental companies do not guarantee to provide a specific car model, but rather to one of the vehicles in the car group that was ordered, at their own discretion and according to the vehicles available at the actual time the car is supplied. Reserving a rental car is not for a specific model but rather for a car from the selected group. It is highly recommended not to expect to receive the car model that is advertised by the rental company but rather only on the car group to which it belongs.
The person who makes the reservation for a rental car overseas should go to the rental company’s reception counter with an international credit card belonging to him/her that can be charged and a valid international driver’s license. Many car rental companies outside of Israel do not accept a printed license but only an international plastic card with the driver’s photo on it.
The use of a rental car is limited to the country in which it is handed over to the person who ordered it unless otherwise explicitly stated on the reservation forms.
Any damage to a vehicle or, in the event of a theft, rental companies generally charge customers a deductible fee of at least €700. The rental price does not include: the right of other drivers to drive the car, road tolls, a roof rack, children’s safety seats, navigation systems, winter tires and snow chains, which can be ordered directly from the overseas car rental companies, where available. EL AL does not make a commitment that any addition will be available on order from the rental company. Reservations for vehicles picked up and/or returned to the airport include airport taxes.
If a customer has a specific request, EL AL Tourism will forward the request to the car rental company; however it undertakes no commitment that the request will be fulfilled, unless there is written confirmation to that effect. When a special request that was included in the reservation affects the essential requirements of the person making the order due to special needs, EL AL Tourism will check with the car rental company to find out whether it is possible to fulfill the request and will notify the customer regarding the results of this inquiry before final confirmation of the reservation is given.
Parking Services
EL AL Tourism bears no responsibility for any damage and/or loss caused to vehicles or to property within them and will not provide recompense for any expenses deriving from and/or related to the parking services provided by the various service suppliers.
Tardiness
Passengers should check with every supplier regarding the designated time for receiving the service, including but not limited to: flight, hotel, car rental companies. Passengers who arrive later than the designated time do so at their own responsibility.
Differences of Opinion
To enable an appeal to the overseas supplier to clarify a complaint, any lawsuit and/or claim of the passenger against EL AL Tourism and/or service suppliers must be made to EL AL Tourism within a reasonable amount of time after the passenger’s return to Israel, in which EL AL Tourism can clarify the claims of the passenger vis-à-vis the service suppliers.
Special Requests
A) Passengers will be responsible for informing EL AL Tourism regarding all special requests they may have.
B) It is the responsibility of passengers to notify EL AL Tourism in writing about any medical condition that might affect their ability or that of any accompanying passengers to accept the flight arrangements purchased. In addition, passengers must provide EL AL Tourism with a letter from their personal physician indicating the nature of their medical conditions and confirming their physical capacity to undertake the travel arrangements purchased. Afterwards, passengers must provide EL AL Tourism copies of the letter and request that EL AL Tourism make any special arrangements that are considered necessary. Without such written notification, EL AL Tourism cannot bear any responsibility for special requests that were not provided.
Prices
EL AL Tourism reserves the right to change its prices, for any reason, including and without detracting from the generality of the aforesaid, due to fluctuations in the foreign exchange rate, significant changes in conditions provided by the hotels, in the event of fairs, special events or special conditions. The prices will not change after EL AL Tourism receives full payment for the final bill. All of the prices on this internet website reflect purchases made with a credit card.
Not Included in the Package
The tourism services provided in the package do not include personal items such as laundry, beverages, telephone and fax charges, entry visa and passport fees, inoculations, transfers and transportation from one destination to another, meals that were not specified as well as local and foreign exit taxes and/or any other services not ordered and paid for by the customer or that were explicitly promised by EL AL Tourism, including transfers/ transportation services from the plane to the hotel or from the hotel to the plane or to/from another destination.
Unused Services
Subject to law, if you independently make changes in any part of your vacation after your departure, these changes will be completely at your expense. No refunds will be given for services given as part of the price for the vacation package and that you did not use.
Cancelation Fees for Remote Sales Transactions
For a remote sales transaction, as defined in the Consumer Protection Law, 5741 – 1981 the binding and full version of the cancelation directives is that specified in clause 14c – f14e. For the Consumer Protection Law
Requests for canceling reservations should be sent in writing. The request can be sent to elaltourism@elal.co.il.
Receipt of the request should be confirmed by telephone: 03-50666506. According to the provisions of law, oral cancelations are not valid.
Conditions for Changes and Cancelation of the Reservation
Reservations may entail cancelation and change fees determined by us and/or the various tourism suppliers. The Consumer Protection Law, 5741 – 1981 may give you, the consumer, in specific conditions, the right to cancel reservations for accommodation, transportation, vacation or recreation services on condition that the cancelation is made within 14 days of the transaction and also that the transaction cancelation be made within 7 days that do not include days of rest, before the date that the service was to be given.
Ticketing / Cancelation / Renewed Approval
EL AL Tourism will issue flight tickets for every flight in connection with the packages booked on this website. Specific cancelation conditions exist for flight fares that are sold with the vacation packages on this website. If you canceled your reservation, the airline will charge a cancelation fee up to 100% of the fare for the flight, subject to all laws that apply to cancelation of services that were ordered.
Cancelation/ Amendment Fee
The cancelation date is the date that written notification / fax / telephone call is received at our company’s offices. Any additional cost as a result of the delay (unless such delay is defined as our responsibility) will be borne by the passenger. If cancelation notification is received on a day of rest in Israel, the date that prevails for the cancelation notification is the next work day, following the rest day. EL AL Tourism may charge a change fee to cover additional handling fee expenses, and relevant information will be given to the customer. Most of the suppliers of vacation products on this website, including hotels, have their own cancelation policies and any such fees will be charged by the suppliers.
EL AL undertakes to contact the suppliers with requests by the customer to reduce the cancelation fee, but does not guarantee that the supplier will grant the request. Handling fees will be charged in any case. In some cases cancelation fees may amount to 100%, subject to the conditions of the overseas supplier. EL AL Tourism undertakes to transfer to the customer any refund that is received from the service providers and will contact them with a request to refund the monies to which the customer is entitled. Foreign currency refunds will be executed according to the exchange rate on the date of payment for the reservation. EL AL Tourism does not guarantee that it will be possible to make changes in reservation dates or the names of the parties on the reservations, and this is dependent on the good will of the service suppliers and entails additional costs. Likewise, such changes entail change fees.
Guarantee
EL AL Tourism will provide the required services according to the customer’s specific package reservation, such as: hotel accommodations, catering services and other services from independent suppliers that are not subject to its control. Therefore, EL AL Tourism will not bear responsibility for any case of damage, including bodily harm and/or property damage that might occur due to: (a) improper, negligent or arbitrary act on the part of the supplier, the supplier’s employees and/or others who are not under the direct control of EL AL Tourism, or (b) defects or failures in any aircraft, watercraft, vehicle or equipment or other instrument that are owned/operated by any of the suppliers. In addition, subject to law, EL AL Tourism will not bear responsibility of any kind for delays in departures or disturbances in the vacation arrangements resulting from weather conditions, technical problems with any aircraft, watercraft, vehicle or equipment or other instrument, strikes, war, acts of terror, civilian riots or any other factor that is not within the control of EL AL Tourism. In no event will EL AL Tourism be responsible for random, consequential or special damages or incidental loss or damage caused to any person. EL AL Tourism’s maximum liabilities for any reason whatsoever will be limited to the sum that was paid for its tourism services. When issuing tickets and coupons for extra services bought through any means, including for supplementary accommodation arrangements or a hotel or other services, EL AL Tourism does not operate as a manager but only as an agent for companies, corporations or a person supplying or offering to supply these services. To the extent that EL AL Tourism does not act as an agent, as stated above, it will be considered an agent for those purchasing by arrangement or by reservation of accommodations and other services.
Nothing in this agreement may detract from the provisions of the Consumer Protection Law.
Passport / Visa
All passengers must have valid passports and, in most cases, entry permits and in certain countries also other travel documents. It is the sole responsibility of the passenger to obtain a valid passport (for at least an additional six months from the day of departure from his/her country) and the required permits together with other documents for the countries the passenger plans to visit. EL AL Tourism will not bear responsibility if you do not have the required documents for your vacation.
Travel Destinations
Although most journeys, including those to international destinations are completed without any mishaps, travel to certain destinations may entail more risk than to others. EL AL Tourism appeals to passengers to check the warnings regarding bans on travel, warnings, and notices issued by the State of Israel or any other government before reserving travel to international destinations.
Travel Insurance
EL AL Tourism recommends purchasing travel insurance that provides effective coverage for certain expenses, including medical expenses, which may be incurred during a stay overseas.
Maps and Photos
Maps that are displayed on this website are for general information purposes and may not necessarily reflect the itineraries and services that are actually given or may not be in proper proportion. The photos of the hotel or other services on the website or other services do not necessarily reflect the standard of the room or service that was purchased.
Procuring Travel Documents
Travelers should check the travel material as soon as it is received from EL AL Tourism, and make sure that they have all relevant documents (insurance, flight tickets, hotel vouchers, car rental vouchers) and in general check that the listed information conforms to the reservation.
In case of discrepancies, the passenger should inform the Service Center on the day the reservation is made! If the update is made at a later time, full cancelation fees or change fees may be charged.
For Additional Details before Departure
If needed, EL AL Tourism can be reached at tel. 03-5066506.
Jurisdiction and Interpretation
The validity and interpretation of this agreement will be made in accordance with the laws of the State of Israel. The sides agree herein to the jurisdiction of Israel’s courts. The courts in Tel Aviv will have legal jurisdiction in any disagreement that might arise as a result of this agreement.
EL AL Tourism can be contacted by telephone at 03-5066506 or by sending a message to the following email address: elaltourism@elal.co.il.