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Changes and updates regarding EL AL destinations in Europe in Economy Class, for flights departing as of October 15, 2018, for sale as of April 30, 2018: GL members flying with a Lite, Classic or bonus ticket are not entitled to seating in a Preferred Seat/Economy Plus or in Premium Class with Economy service/or in Business Class with Economy service.** Matmid Gold passengers holding LITE flight tickets are entitled, at the check-in counters and on the aircraft, on a space available basis only for all of the available Economy seating to/from Europe at no charge. ***as of December 1st, 2018, Matmid Gold passengers holding Classic flight tickets will be entitled for all of the available Economy seating to/from Europe at no charge, only after ticketing and in all of the distribution channels (website-via manage my booking, travel agents ,call center and EL AL Offices)Questions About Economy Seat Plus
What is Economy Seat Plus?
Who is entitled to reserve Economy Seat Plus?
Is it possible to book a seat from any ticket class and any type of ticket??
When should the service be reserved?
Does seating in an Economy Seat Plus affect entitlement to an upgrade to Business Class?
How much does a seat in Economy Seat Plus cost and when should the payment be made?
On which fleets is an Economy Seat Plus available?
Is it still possible to check in online on the EL AL website?
What should be done if there is a change in the reservation (flight, date)?
Answers About Economy Seat Plus
What is Economy Seat Plus?Economy Seat Plus are located at the front of Economy Class. It offers improved seating with more legroom and a great rencline.
Who is entitled to reserve an Economy Seat Plus?Every passenger holding an EL AL ticket may order an Economy Seat Plus (flight ticket from all ticket classes and all types of tickets, including bonus tickets and tickets purchased from travel agents).
Is it possible to book a seat from any ticket class and any type of ticket?Yes. Customers with tickets from all ticket classes and with any type of ticket, including bonus tickets and tickets purchased from travel agents may reserve Economy Seats Plus.
When should the service be reserved?
The service can be booked when booking your flight ticket, when choosing your seat on the flight and at any time up to 24 hours before the flight, on the EL AL website, through the EL AL Telephone Service Center or through your travel agent.The same is true for passengers entitled to the service free of charge:Passengers who purchased an Economy Class flight ticket in S, Y or M class.
Does seating in an Economy Seat Plus affect entitlement to an upgrade to Business Class?
Does seating in an Economy Seat Plus affect entitlement to an upgrade to Business Class?Definitely not. The rules for upgrade to Business Class remain unchanged. Every passenger who is entitled to an upgrade will be upgraded. If he/she is not upgraded, the option for an Economy Seat Plus is still available.
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How much does a seat in Economy Seat Plus cost and when should the payment be made?
$80 per flight segment to/from European destinations$150 per flight segment to/from long range destinationsUpdated Prices for Economy Plus Seating as of December 27, 2017$90 per flight segment to/from European destinations.$160 per flight segment to/from long range destinations.
The price is per flight segment; payment is made upon confirmation of seat.
On which fleets is an Economy Seat Plus available? Economy Seat Plus is available on the 747-400 and 767-300 fleets, and on the 777 fleet to New York, Los Angeles, Miami, Toronto, Boston, Johannesburg, Far East destinations: Beijing, Mumbai, Bangkok and Hong Kong, and to a variety of European destinations.If there is a change in aircraft or the seat is not available, payment will be refunded.
Is it still possible to check in online on the EL AL website?
Yes, certainly. One service does not conflict with the other.
What should be done if there is a change in the reservation (flight, date)?If the flight ticket was purchased on the EL AL website or through the Reservations Center, the Reservations Center should be contacted. If the ticket was purchased through a travel agent, the agent should be contacted.
Destination KeyShort range destinations: Greece, Bucharest, Sofia, Western Europe including Moscow and WarsawLong range destinations: USA, Canada, China, Thailand, Hong Kong, South Africa and India
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Questions About Preferred Seat
Economy Class Preferred Seat
What is an Economy Class Preferred Seat?
Who can order an Economy Class Preferred Seat?
Are there any restrictions regarding seats near an emergency exit?
When should the service be ordered?
How is an Economy Class Preferred Seat reserved?
Where should I go when arriving at the terminal?
When will I know if I received the Economy Class Preferred Seat?
What is the priority list for receiving an Economy Class Preferred Seat?
How much does the service cost and when is it paid for?
Can Matmid Club points be used to purchase an Economy Class Preferred Seat?
Can I still check in online on the EL AL website?
What should I do if I changed the date of my flight after registering?
Is it possible to reserve an Economy Class Preferred Seat on a code share flight?
Preferred Seat in Premium Classes
What is preferred seating in Premium Class service?
What is Preferred Seating in Business Class Service?
What is Preferred Seating in First Class Preferred seat?
What does the premium Class Seating service cost?
What is the procedure for registering for a seat in a premium class?
Answers About Preferred Seat
What is an Economy Class Preferred Seat?Preferred seats are seats in the first row and/or adjacent to the Exit doors, throughout the aircraft.These seats have greater legroom than the other seats in Economy Class, and therefore afford maximum comfort on the flight.
For your convenience, you can view the table detailing the preferred seats in each fleet.
Who can order an Economy Class Preferred Seat?
Every passenger with an electronic EL AL ticket is entitled to reserve a preferred seat. Matmid Top Platinum, Platinum or Gold members (See above comments regarding changes in Gold tier) and those accompanying them* are entitled to sit in these seats, according to Club regulations, at no extra cost and with no need to book the seats in advance for the service.
As a rule, the preferred seats are intended for EL AL's premium passengers; they are offered for sale only after these passengers have chosen their seats. Silver and Matmid members will have priority in purchasing a preferred seat, but will be charged according to rates listed below.* passengers accompanying Top Platinum will receive a preferred seat with no extra charge (up to one passengers)Frequent Flyer club members holding a Fly Card Premium credit card receive a preferred seat or a seat in Economy Class Plus without payment, based on availability, at the airport priority for receiving a preferred seat / a seat in Economy Class Plus based on availability will be done in accordance with the time of the request made by the club member to receive the seat at the check in counter at the airport.
Are there any restrictions regarding seats near an emergency exit?The seat is not permitted for infantsThe seat is not permitted for passengers with special needsThe seat is not permitted for unaccompanied minorsThe seat is not permitted for children under age 15Those who would like to change their seat can do so by informing a ground attendant or the cabin crew.
When should the service be ordered?You can order the service when reserving your EL AL ticket and any time afterwards, 24 hours a day.
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How is an Economy Class Preferred Seat reserved?Registration is completed on the
reservation page. Please fill out your personal details and send in your request.1. Registration is for a waiting list to one of the Economy Class Preferred Seats and does not guarantee a preferred seat in general or a specific seat, in particular2. Due to safety restrictions, a preferred seat is conditional on the age of the passenger (from age 15) and a signed declaration of health that appears on the registration form3. Registration from 24 hours before departure, Israel time
Where should I go when arriving at the terminal?The service is available in Israel and overseas and is offered at all Economy Class check-in counters.
When will I know if I received the Economy Class Preferred Seat?24 hours after registering for the Preferred Seat in Economy Class, we will contact you to confirm your seat.If no seat is available for sale on your flight, an email will be sent to you 48 hours after registering for the service and your request will be re-checked closer to the departure date.If a seat becomes available an EL AL representative will contact you.
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What is the priority list for receiving an Economy Class Preferred Seat?These seats are assigned according to a priority list and without payment to Top Platinum members and one accompanying passenger, and to Gold (See above comments regarding changes in Gold tier) and Platinum customers.When checking in at the airport, you will be able to purchase Economy Class Preferred Seats that have not been taken by these passengers. Seating is according to a waiting list for which passengers register in advance through the EL AL website. The priority order of the waiting list is as follows:1. Passengers accompanying Platinum and Gold customers* (See above comments regarding changes in Gold tier)2. Silver Matmid members (SL)and King David Club ,members3. Matmid members (TL)4. Passengers who are not Matmid membersWithin each category, priority is determined by date of reservation for the Economy Class Preferred Seat.* Passengers accompanying Platinum and Gold customers (See above comments regarding changes in Gold tier) do not have to register for the service.
How much does the service cost and when is it paid?$50 per flight segment for short-range and medium-range destinations*$99 per flight segment for long-range destinations*Updated Prices for Preferred Seat Service as of December 27, 2017$60 per flight segment for short-range and medium-range destinations*$110 per flight segment for long-range destinations*
The fee is per flight segment.Mode of Payment -On flights from Israel passengers accompanying Platinum or Gold Matmid members have the option to order a preferred seat, either by paying in advance via the EL AL call centre, or registering via the EL AL website. In the latter case passengers will be contacted by EL AL 24 hours prior to the flight if preferred seats are available.On Flights to Israel passengers accompanying Platinum and Gold members may pay in advance, when seated or at the beginning of the flight to the purser.Silver Matmid members (SL), King David Club members, Matmid members (TL) and customers who are not members of the Matmid Frequent Flyer Club will pay the purser at the beginning of the flight.
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Can Matmid Club points be used to purchase an Economy Class Preferred Seat?150 points per flight segment for short-range and medium-range destinations*299 points per flight segment for long-range destinations*Updated Prices for Preferred Seat in Economy Class for Payment in Matmid Points, sale starting January 15th for flights from October 15th, 2018:180 points per flight segment for short-range and medium-range destinations*330 points per flight segment for long-range destinations** Matmid members may purchase preferred seats with points if they have sufficient points in their account. Missing points cannot be supplemented with money* Purchasing with points is possible via the EL AL Call Center and at Ben Gurion Airport* Passengers accompanying Platinum and Gold customers (See above comments regarding changes in Gold tier) may purchase the service with points if they are flying on the same flight with the Matmid membersPoint required until February 9, 2015:short-range and medium-range destinations: 105 points per flight segmentlong-range destinations: 299 points per flight segmentThe Matmid Club's benefit program is being updated as of February 10, 2015To view the updates in the Matmid program for Israeli membersTo view the updates in the Matmid program for members who are living outside of IsraelTo view the price of Preferred Seats, per direction, as of February 10, 2015:For Israeli membersFor members living outside of Israel
Can I still check in online on the EL AL website?Certainly. There is no conflict between the two services.
What should I do if I change my registration (flight, date)?It is necessary to register for the service again.
Is it possible to reserve a preferred seat on a code share flight?Registration is for EL AL flights only. The service is not available on code share flights.
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What is Premium Class Seating service?Premium Class Seating service enables passengers to sit in Premium Class, when the Class is not offered for sale in its standard format** The inflight service provided conforms to Economy Class standard.* The service is offered for a fee, during the check-in procedure at the airport, and is subject to availability* The service is available on select flights. Premium Class is offered onboard the Dreamliner aircraft only.Premium Class with Economy Class service.
What is Business Class Seating Service?Business Class Seating Service enables passengers to sit in Business Class seats, when the Class is not offered for sale in its standard format.**The inflight service provided conforms to Economy Class standard.The service is offered for a fee, during the check-in procedure at the airport, and is subject to availability.*The service is available on selected flights.**Business Class seat with Economy Class service.
What is the First Class Preferred seat?This option allows Economy/Business Class passengers the comfort of a seat in the First Class section of the aircraft but without the First class inflight service.The service is offered, on selected flights only, for a fee during the check-in procedure, and is subject to availability of seats in business class. ***The service is available on selected flights.**Under certain conditions, Economy Class service is offered to passengers in First Class seats.
How much does Premium Class/Business Class/First Class Seating Service cost?
Premiun Economy Class:
$200 or 600 points per flight segment for short-range and medium-range destinations*$400 or 1,200 points per flight segment for long-range destinations* except Miami, San Francisco and Los Angeles$450 or 1,350 points per flight segment to/ from Los Angeles, San Francisco and MiamiPassengers that purchased Economy Class ticket in Y, S, M booking Class enjoy the service without a fee.* Premium Class seat with Economy Class service. Premium Class is offered onboard the Dreamliner aircraft only.Business Class:$300 or 900 points per flight segment for short-range and medium-range destinations*$500 or 1,500 points per flight segment for long-range destinations* except Miami, San Francisco and Los Angeles$550 or 1,650 points per flight segment to/ from Los Angeles, San Francisco and MiamiBusiness Class seat with Economy Class service.First Class:$400 or 1200 points per flight segment for short-range and medium-range destinations*$650 or 1,950 points per flight segment for long-range destinations* except Miami, San Francisco and Los Angeles$700 or 2,100 points per flight segment to/ from Los Angeles, San Francisco and Miami* First Class seat with Business Class service. Under certain conditions, Economy Class service is offered to passengers in First Class seats.*Top Platinum, Platinum members holding Business Class tickets in C class are entitled to advance seating in First Class*Gold members holding Business Class tickets in C class are entitled to First class seats assigned at the airport* Top Platinum, Platinum and Gold members (See above comments regarding changes in Gold tier) are entitled to this service free of chargeMissing points may not be supplemented with money
The Matmid Club's benefit program is being updated as of February 10, 2015
To view the updates in the Matmid program for Israeli membersTo view the updates in the Matmid program for members who are living outside of IsraelTo view the price of Preferred Seats, per direction, as of February 10, 2015:For Israeli membersFor members living outside of Israel
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What is the procedure for registering for a seat in a premium Class ?Registration is the same as for a Preferred Seat in Economy Class. Enter your reservation number, your Matmid Frequent Flyer number (if you are a member) and your flight number. The system will display the flight date and all of the options and products available to you.If seats are available on your flight, they will be displayed.Registration is on a registration page.* The service is available on select flights.* Gold members are entitled to First class seats assigned at the airport
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