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Bonus Ticket Conditions

 
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​ ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Bonus Ticket Conditions:

  • Matmid Frequent Flyer Club customers ordering a bonus ticket through travel agents or through the EL AL Telephone Service Center Representatives will be required to state whether you wish to issue the bonus ticket from one account or from two accounts of Matmid members. This information must be provided at the time of booking and not at the time of ticketing. From two different accounts, two tickets will be issued.
    This corresponds to the process via the EL AL website.
  • Reserving seats on the flight using entitlement to a bonus ticket is subject to special classes for bonus tickets
  • Changes and Updates in the Matmid Frequent Flyer Club Program:​
    Following the introduction of new Economy Class fares on flight tickets to EL AL destinations in Europe, changes and updates will be introduced in the Matmid Club program. 
    The changes and updates will apply to flights departing as of October 15, 2018. 
    Sales of the new types of tickets will begin April 30, 2018.
    Matmid members are entitled to utilize their rights according to current conditions for flights until October 14, 2018.​
    Also, ​​​​​​Changes and Updates in the prices and conditions of bonus tickets will go into effect for tickets sold as of April 1st, 2019. To the new conditions> 
    ​​    Matmid Club members are entitled to purchase bonus tickets according to the price lists and bonus ticket conditions applying to tickets sold until March 31, 2019, regardless of the actual flight date.​​ ​​​
  • Ticketing date for bonus tickets in Economy Class E, Premium Class P, Business Class X and First Class A:

    Economy Class - E, Business Class - X:
    Over 15 days before the date of the flight, ticketing will be within 7 days from the date the reservation was made.
    From 2 to 14 days before the date of the flight, ticketing will be up to one day from the date the reservation was made.
    From one day until departure of the flight, ticketing will be immediate.​

    Premium Class ​- P:
    Up to 15 days before the date of the flight, ticketing will be within 3 days from the date the reservation was made.
    From 2 to 14 days before the date of the flight, ticketing must be completed within one day from the date the reservation was made.
    From one day until departure of the flight, ticketing will be immediate.​

    First Class ​- A:
    Up to 6 days before the date of the flight, ticketing must be completed within 5 days from the date the reservation was made.
    From 2 to 5 days before the date of the flight, ticketing will be up to one day from the date the reservation was made.
    From one day until departure of the flight, ticketing will be immediate.​​
    ​
  • The bonus ticket is valid for one year from the date of issue, for departures and returns
  • The bonus ticket is valid only for EL AL flight and the ticket cannot be transferred to other airlines
  • The bonus ticket does not allow flights to be combined with other airlines (except in special agreements)
  • The bonus tickets cannot be upgraded – neither an assured upgrade in advance or a reduced price ticket at the last minute (48 hours before the flight and at the airport)
  • A bonus ticket allows one stop (on the outgoing or the return trip) for a roundtrip ticket, at no charge
  • Destinations may be combined on a bonus ticket issued for EL AL flights. The fare will be determined according to the one way priced for each destination in the Table of Zones
  • Bonus ticket flights, even when some of the points were purchased with money, do not earn points
  • Bonus tickets in First Class do not entitle passengers to free transport to the airport
  • Canceling a bonus ticket – not including deals. The conditions for canceling bonus tickets that are part of a deal are according to the deal regulations
  • The name of the passenger on the bonus ticket cannot be changed
  • There are no discounts on bonus tickets (children’s discounts/students/pensioners)
  • If points are missing for the amount of a bonus ticket it is possible to purchase the difference with money. The price for each point missing is $1.00
  • Payment for bonus tickets: points + taxes and cash supplement for the number of points purchased
  • Subject to ticket terms, Matmid Club regulations and rules


​Additional Bonus Ticket Conditions- Europe and Mediterranean, Far East and South Africa and North America:​

+ Matmid (TL)

Europe and Mediterranean: Additional Bonus Ticket Conditions in Economy class for Tickets that Were Ticketed as of April 30, 2018, for departures as of October 15, 2018​
Far East and South Africa: Additional Bonus Ticket Conditions in Economy class on tickets purchased as of January 15, 2019, for flights departing as of April 1, 2019. 

Matmid (TL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 1 (8kg) Hand luggage x 1 (8kg)
 Hand luggage x 1 (8kg)
Checked Baggage
 Checked Baggage x 1 (23 kg) Checked Baggage x 1 (23 kg)
 Checked Baggage x 1 (23 kg)
Seat Selection
Free
 Free Free​
Advanced ​Seat Selection
With payment
 -- ​--
Preferred Seat/
Economy Seat PLUS
With payment
 With payment With payment
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

​

Europe and Mediterranean: Additional Bonus Ticket Conditions in Economy class for Flights Departing until October 14, 2018 or for Bonus Tickets that Were Ticketed by April 29, 2018
Far East and South Africa: Additional Bonus Ticket Conditions in Economy class for Flights Departing until March 31, 2019, or for Bonus Tickets that Were Ticketed by January 1st, 2019

Matmid (TL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 1 (8kg) Hand luggage x 1 (8kg)
 Hand luggage x 1 (8kg)
Checked Baggage
 Checked Baggage x 1 (23 kg) Checked Baggage x 1 (23 kg)
 Checked Baggage x 1 (23 kg)
Seat Selection
With payment​
 Free Free​
Advanced ​Seat Selection
With payment
 -- ​--
Preferred Seat/
Economy Seat PLUS
With payment
 With payment With payment
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

​
+ Silver (SL)

Europe and Mediterranean: Additional Bonus Ticket Conditions in Economy class for Tickets that Were Ticketed as of April 30, 2018, for departures as of October 15, 2018​
Far East and South Africa: Additional Bonus Ticket Conditions in Economy class on tickets purchased as of January 15, 2019, for flights departing as of April 1, 2019. 

Silver (SL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 1 (8kg) Hand luggage x 1 (8kg)
 Hand luggage x 1 (8kg)
Checked Baggage
 Checked Baggage x 2 (23 kg) Checked Baggage x 2 (23 kg)
 Checked Baggage x 2 (23 kg)
Seat Selection
Free
 Free Free​
Advanced ​Seat Selection
With payment
 -- ​--
Preferred Seat/
Economy Seat PLUS
With payment
 With payment With payment
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

​

Europe and Mediterranean: Additional Bonus Ticket Conditions in Economy class for Flights Departing until October 14, 2018 or for Bonus Tickets that Were Ticketed by April 29, 2018
Far East and South Africa: Additional Bonus Ticket Conditions in Economy class for Flights Departing until March 31, 2019, or for Bonus Tickets that Were Ticketed by January 1st, 2019

Silver (SL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 1 (8kg) Hand luggage x 1 (8kg)
 Hand luggage x 1 (8kg)
Checked Baggage
 Checked Baggage x 2 (23 kg) Checked Baggage x 2 (23 kg)
 Checked Baggage x 2 (23 kg)
Seat Selection
Free
 Free Free​
Advanced ​Seat Selection
Free​
 -- ​--
Preferred Seat/
Economy Seat PLUS
With payment
 With payment With payment
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

​
​
+ Gold (GL)

Europe and Mediterranean: Additional Bonus Ticket Conditions in Economy class for Tickets that Were Ticketed as of April 30, 2018, for departures as of October 15, 2018​
Far East and South Africa: Additional Bonus Ticket Conditions in Economy class on tickets purchased as of January 15, 2019, for flights departing as of April 1, 2019. 

Gold (GL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 2 (12kg) Hand luggage x 2 (12kg)
 Hand luggage x 2 (12kg)
Checked Baggage
 Checked Baggage x 2 (32 kg) Checked Baggage x 2 (32 kg)
 Checked Baggage x 2 (32 kg)
Seat Selection
Free
 Free Free​
Advanced ​Seat Selection
Free***
 -- ​--
Preferred Seat/
Economy Seat PLUS
Free​***
 Free Free
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.
***As of December 1st, 2018, Matmid Gold passengers holding a bonusflight tickets will be entitled for all of the available Economy seating to/from Europe at no charge, only after ticketing and in all of the distribution channels (website-via manage my booking, travel agents and call center)​.


Europe and Mediterranean: Additional Bonus Ticket Conditions in Economy class for Flights Departing until October 14, 2018 or for Bonus Tickets that Were Ticketed by April 29, 2018
Far East and South Africa: Additional Bonus Ticket Conditions in Economy class for Flights Departing until March 31, 2019, or for Bonus Tickets that Were Ticketed by January 1st, 2019

Gold (GL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 2 (12kg) Hand luggage x 2 (12kg)
 Hand luggage x 2 (12kg)
Checked Baggage
 Checked Baggage x 2 (32 kg) Checked Baggage x 2 (32 kg)
 Checked Baggage x 2 (32 kg)
Seat Selection
Free
 Free Free​
Advanced ​Seat Selection
Free​
 -- ​--
Preferred Seat/
Economy Seat PLUS
Free​
 Free​ Free​​
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

​
​
+ Platinum (PL)

Europe and Mediterranean: Additional Bonus Ticket Conditions in Economy class for Tickets that Were Ticketed as of April 30, 2018, for departures as of October 15, 2018​
Far East and South Africa: Additional Bonus Ticket Conditions in Economy class on tickets purchased as of January 15, 2019, for flights departing as of April 1, 2019. 

Platinum (PL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 2 (12kg) Hand luggage x 2 (12kg)
 Hand luggage x 2 (12kg)
Checked Baggage
 Checked Baggage x 2 (32 kg) Checked Baggage x 2 (32 kg)
 Checked Baggage x 2 (32 kg)
Seat Selection
Free
 Free Free​
Advanced ​Seat Selection
Free
 -- ​--
Preferred Seat/
Economy Seat PLUS
Free​
 Free Free
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.


Europe and Mediterranean: Additional Bonus Ticket Conditions in Economy class for Flights Departing until October 14, 2018 or for Bonus Tickets that Were Ticketed by April 29, 2018
Far East and South Africa: Additional Bonus Ticket Conditions in Economy class for Flights Departing until March 31, 2019, or for Bonus Tickets that Were Ticketed by January 1st, 2019

Platinum (PL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 2 (12kg) Hand luggage x 2 (12kg)
 Hand luggage x 2 (12kg)
Checked Baggage
 Checked Baggage x 2 (32 kg) Checked Baggage x 2 (32 kg)
 Checked Baggage x 2 (32 kg)
Seat Selection
Free
 Free Free​
Advanced ​Seat Selection
Free​
 -- ​--
Preferred Seat/
Economy Seat PLUS
Free​
 Free​ Free​​
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

​
​
+ Top Platinum (PL)

Europe and Mediterranean: Additional Bonus Ticket Conditions in Economy class for Tickets that Were Ticketed as of April 30, 2018, for departures as of October 15, 2018​
Far East and South Africa: Additional Bonus Ticket Conditions in Economy class on tickets purchased as of January 15, 2019, for flights departing as of April 1, 2019. 

Top Platinum (PL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 2 (12kg) Hand luggage x 2 (12kg)
 Hand luggage x 2 (12kg)
Checked Baggage
 Checked Baggage x 2 (32 kg) Checked Baggage x 2 (32 kg)
 Checked Baggage x 2 (32 kg)
Seat Selection
Free
 Free Free​
Advanced ​Seat Selection
Free
 -- ​--
Preferred Seat/
Economy Seat PLUS
Free​
 Free Free
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.


Europe and Mediterranean: Additional Bonus Ticket Conditions in Economy class for Flights Departing until October 14, 2018 or for Bonus Tickets that Were Ticketed by April 29, 2018
Far East and South Africa: Additional Bonus Ticket Conditions in Economy class for Flights Departing until March 31, 2019, or for Bonus Tickets that Were Ticketed by January 1st, 2019

Top Platinum (PL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 2 (12kg) Hand luggage x 2 (12kg)
 Hand luggage x 2 (12kg)
Checked Baggage
 Checked Baggage x 2 (32 kg) Checked Baggage x 2 (32 kg)
 Checked Baggage x 2 (32 kg)
Seat Selection
Free
 Free Free​
Advanced ​Seat Selection
Free​
 -- ​--
Preferred Seat/
Economy Seat PLUS
Free​
 Free​ Free​​
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

​​
​

​Bonus Tickets conditions for sales and departures until October 14, 2018 to Berlin, Prague, Kiev, Budapest and Larnaca destinations:

  1. Prices are for one way and do not include seating and baggage.
  2. Changing passenger name or destination is not permitted
  3. Changing the date is subject to a handling fee of $60. Top Platinum and Platinum members will be charged a fee of $10 24 hours or more before the flight; between 24 hours and 6 hours before the flight, Top Platinum and Platinum members will be charged a fee of $60.
  4. Canceling a bonus ticket entails a payment of $60. Top​ Platinum and Platinum members will be charged a fee of $10.
  5. No Show for a flight entails a payment of $100.​
+ Changes and Cancelations Policy

Bonus Tickets and Upgrades - Changes and Cancelations via Travel Agents, EL AL Offices and the
Telephone Service Center


 Matmid (TL) and
Silver (SL) members
Reserving a Bonus Ticket
​

Handling fee through the Israel call center and call centers in S.Africa and Europe branches

 $15
​Handling fee through other branches ​$20
​Ticketing within​ 3 business days before the flight ​​$50
Changing the Flight Date
Up to 24 hours before the flight

 
 $60
24 hours - 6 hours* before the flight
 $60​
Changing the Flight Destination * / Changing the Class
Up to 3 business days before the flight
 
Zones A/B/C-$50
Zones D/E/F/G-$75
 
3 business days before the flight

 
Zones A/B/C-$100
Zones D/E/F/G-$125
24 hours before the flight
Zones A/B/C-$100
Zones D/E/F/G-$125)

 
Canceling a Bonus Ticket * / Canceling an Upgrade after Ticketing
​
Zones A/B/C-$60
ZonesD/E/F/G-$125)
(NO SHOW)
​ ​ ​
Zones A/B/C-$100
Zones D/E/F/G-$150

 
​

Gold (GL) Tier        
 Platinum Tier (PL)
 Top Platinum
Tier (TP)

Reserving a Bonus Ticket
Handling fee through the Israel call center and call centers in S.Africa and Europe branches

 ​ $15 $15
 No Charge
​​Handling fee through other branches $20​ ​$20 No Charge​
​Ticketing 3 business days up to 24 hours before the flight
 ​$50 No Charge​​ No Charge​​
​Ticketing 24 hours before the flight ​​$50 ​​$50 ​$50​
Changing the Flight Date
Up to 24 hours before the flight
 ​ $60 $10 $10
24 hours - 6 hours* before the flight
 ​$60​ $60
​		 ​$60
Changing the Flight Destination * / Changing the Class
Up to 3 business days before the flight
​$50-A/B/C Zones
$75-D/E/F/G Zones
No Charge No Charge
3 business days before the flight
​$100-A/B/C Zones
$125-D/E/F/G Zones
No Charge No Charge
24 hours before the flight
​$100-A/B/C Zones
$125-D/E/F/G Zones
​$50 ​$50
Canceling a Bonus Ticket

$60-A/B/C Zones
$125-D/E/F/G Zones
No Charge
$10 as of February 10, 2015
No Charge
$10 as of February 10, 2015
Canceling an Upgrade after Ticketing
​ ​$60-A/B/C Zones
$125-D/E/F/G Zones 		No Charge No Charge
NO SHOW
​
$100-A/B/C Zones
$150-D/E/F/G Zones
​$100-A/B/C Zones
$150-D/E/F/G Zones
$100-A/B/C Zones
$150-D/E/F/G Zones
​


*Canceling a bonus ticket - not including deals. The conditions for canceling bonus tickets that are part of a deal are according to the deal regulations.

*Awards for bonus tickets or upgrades cannot be issued within 6 hours of your flights departure.

*Starting May 19th, 2015 handling fee for issuing a bonus ticket through the Israel call center and call centers in S. Africa and Europe branches will be $15.

*​Other branches will remain $20.

​​​​​

Zone
 Destinations
Zone A
Athens, Larnaca
Zone B
Bucharest, Sofia, Berlin, Budapest, Kiev, Prague
Zone C
Amsterdam, Barcelona, Brussels, Frankfurt, Geneva, London
Madrid, Marseille, Milan, Moscow, Munich, Paris, Venice, Vienna, Rome, Warsaw, Zurich​, Manchester (for departures as​ ​of May 26, 2019)​​​, Nice (​For departures As of March 31, 2019)​, ​​Lisbon (​For departures As of October 28, 2018)​
Zone D
Johannesburg, Mumbai
Zone E Boston, New York, Toronto
​Zone I ​Miami
Zone F Los Angeles, San Francisco  (for flights​ as of May 13, 2019​)​​, ​​Las Vegas (for departures ​ as of June 14, 2019)​​​
Zone G Bangkok, Beijing, Hong Kong​
​
Point Accumulation: Country Key
 

Bonus Ticket