The Future Of The
EL AL Flight Experience
We’re continuing to enhance your travel experience and expand the range of services available to you, from preparing for your flight and arriving at the airport to an enhanced experience on board.Our goal is to offer you a more personal, comfortable and advanced travel experience, with a focus on your needs and preferences throughout your journey. These enhancements will be introduced gradually across EL AL aircraft and will be available based on your flight destination.
all that’s new
We’re continuing to enhance your travel experience and expand the range of services available to you, from preparing for your flight and arriving at the airport to an enhanced experience on board.Our goal is to offer you a more personal, comfortable and advanced travel experience, with a focus on your needs and preferences throughout your journey. These enhancements will be introduced gradually across EL AL aircraft and will be available based on your flight destination.
Meet
Ella
our AI-powered representative
Ella provides an initial response to your inquiries by phone.
Ella identifies the reason for your call, presents relevant information from your booking and assists with various actions or directs you to the appropriate service representative, helping reduce wait times.
We’ve upgraded our app!
Even before you arrive at the airport, the EL AL app brings all the important information about your flight together in one place.
Starting 48 hours before departure, the app automatically switches to “Travel Mode,” giving you immediate access to the information most relevant to your journey.
We also recommend enabling Live Activities, allowing you to receive real-time flight information directly on your phone screen, from before takeoff through after landing.
We’ve upgraded our app!
Even before you arrive at the airport, the EL AL app brings all the important information about your flight together in one place.
Starting 48 hours before departure, the app automatically switches to “Travel Mode,” giving you immediate access to the information most relevant to your journey.
We also recommend enabling Live Activities, allowing you to receive real-time flight information directly on your phone screen, from before takeoff through after landing.
We’ve also upgraded the self-service experience at the airport
Discover our self-service check-in, designed to simplify the process and reduce your wait times.
Baggage tag printing
Faster security screening
Bag-drop at designated counters
TOPPLATINUM
In addition, we’ve upgraded the TOP PLATINUM
Lounge to offer a more personal, refined
and comfortable pre-flight experience.
The New In-Flight
Entertainment System
Once on board, discover our new in-flight entertainment system, featuring an advanced, personalized interface. You’ll be able to sign in to your account and receive:
Content recommendations based on your viewing preferences
Personalized information from the Matmid Frequent Flyer Program
A new interface for kids
Recommendations for your destination
, the Fastest Internet in the Sky
Starting in 2027, EL AL will gradually introduce Starlink across its fleet. Starlink will provide ultra-fast, reliable Wi-Fi, enabling seamless video streaming, remote work, and browsing throughout the flight.
An enhanced sleep experience across all cabins with
Starting in 2027, with a gradual rollout, as part of a collaboration with TAKEANAP, a leading Israeli textile brand specializing in sleep and comfort products, all existing blankets and pillows across our Economy, Premium and Business classes will be replaced with new products developed especially for EL AL passengers.The upgrade includes blankets tailored to each class and soft, down-like pillows. Business Class will also feature Memory Foam pillows that adapt to the shape of your head and neck and incorporate a cooling technology. In addition, for the first time on an Israeli airline, a mattress topper will be offered on flights to North America in Business Class, providing a soft layer over the seat to create a more comfortable sleeping surface. Pajamas, slippers and a relaxing fragrance will complete the experience.
A new touch for the in-flight experience
As part of a unique collaboration, passengers in EL AL’s luxury cabins will enjoy thoughtfully designed amenity kits available in approximately 10 colors, including socks, an eye mask and personal hygiene products. Passengers will also receive a velvet pouch featuring a selection of premium skincare and fragrance products, carefully chosen to enhance the in-flight experience.In Business Class on long-haul flights, the pouch will also include perfume and hand and body cream.
Our culinary experience
is getting an upgrade too
In Economy Class on short-haul flights to Europe, starting in November, passengers will be able to choose between a sandwich and a generous poke bowl. Our luxury cabins are also introducing new menus and tableware, led by Chef Assaf Granit. The menus offer a wide variety of choices, with an emphasis on healthy, protein-rich meals, along with a selection of desserts served from a dessert cart. Developed in collaboration with a nutritionist, the new menu will display information alongside each dish, helping passengers select the meal that best suits their preferences.
In addition, Business Class passengers on long-haul flights will be welcomed with an exclusive Israeli chocolate collection, created especially for EL AL passengers by De Karina Chocolatier from Ein Zivan in northern Israel.
Our culinary experienceis getting an upgrade too
In Economy Class on short-haul flights to Europe, starting in November, passengers will be able to choose between a sandwich and a generous poke bowl. Our luxury cabins are also introducing new menus and tableware, led by Chef Assaf Granit. The menus offer a wide variety of choices, with an emphasis on healthy, protein-rich meals, along with a selection of desserts served from a dessert cart. Developed in collaboration with a nutritionist, the new menu will display information alongside each dish, helping passengers select the meal that best suits their preferences.
In addition, Business Class passengers on long-haul flights will be welcomed with an exclusive Israeli chocolate collection, created especially for EL AL passengers by De Karina Chocolatier from Ein Zivan in northern Israel.