Flight Ticket Cancellation


Flight Ticket Cancellation​

Dear Customer,

Please note that you may cancel your flight ticket booking if it was made through one of EL AL's direct selling channels:

• Call Center

• Company Website

• EL AL Offices in Israel 

** ​for more information about the terms and conditions for ticket cancellation and refund under the Consumer Protection Law, please click here

Flight ticket cancellation within 24 hours (or less) prior to departure can be made only via EL AL`s Call Center.

Flight ticket ​cancellation through the EL AL Website can be made only for a flight ticket that has not been utilized yet. In case the ticket was partially utilized (one-way), please contact the EL AL Call Center.

The cancellation applies to all flights and services included in your booking. If you do not wish to cancel all, please contact​ct the EL AL Call Center.

When sending a cancellation notice, please state your full name (as shown in your booking), the booking/flight number and contact details.

Contact information is provided below:  

• Call Center: 972(3)9771111 or 2250 * (available 24/7); flight cancellation within 24 hours (or less) prior to departure can be made via the call center only.

• Send an email to cancelreq@elal.co.il

• Send a fax to 972(3)6179082

• The EL AL Website​

Inquiries received by email/fax/website will be handled during operating hours: Sundays-Thursdays between 08:00-16:30; any inquires received outside of operating hours will be handled on the following business day.

Cancellation of booking made by a travel agent should be handled by the travel agent only. 

Please note: transaction cancellation may result in cancellation fees; For some flight tickets, depending on ticket terms and conditions, a cancellation fee may equal the full ticket price (excluding airport taxes).


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