Our guests are invited to enjoy a rich and varied menu, with palate-pleasing specialties created by EL AL's Chefs. We will be delighted to indulge your palate with delicacies created for you from choice ingredients that combine to create diverse Israeli and international menus, always suited to the time of your flight.
To check whether your desired meal is available for your destination, contact the Telephone Service Center at *2250 or 03-9771111 extension 1 or contact your travel agent.
We know that some passengers suffer from sensitivity to peanuts and we make every effort to avoid peanuts and their derivatives in the meals served on our flights.Therefore the catering suppliers for our flights have been instructed not to bring any peanuts or derivative products on to our planes.
Nevertheless, we cannot guarantee that when the food is being prepared for our flights no incidental contact was made with peanuts and their products. In addition, we cannot prevent other passengers from bringing peanuts and their derivative products onto the flight and, despite the fact that the aircraft is cleaned between flights, residual peanut products and their derivatives that were brought onto the plane by passengers might remain on the plane or on the seats.
Therefore, we recommend that you check to be certain you are able to fly considering the limitations described above. If necessary, we suggest being equipped with a letter from your doctor regarding the allergy and the need to carry a syringe/injection aboard. You may be requested to present such a letter during check-in at the airport.
We recommend that passengers who are allergic to peanuts take cautionary preventative steps to reduce the danger of an allergic reaction during the flight. For example:
We suggest that family members who are accompanying you know how to administer the medication if needed. If you are traveling alone, please be certain that you know how to self-administer the medication prescribed by your doctor.
We also advise passengers with peanut allergy to print out this page and consult with their physicians before booking a flight with EL AL.
EL AL's Customer Care Department is available for these passengers and their physicians at Tel. +972-3-9771111.