EL AL WiFi

 
 
 

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Stay connected during your flight!​​

Enjoy access to email, instant messaging applications such as WhatsApp, web browsing and more. 

The service is available on flights to/from Europe and North America in all of our 737-900 fleet, and nearly all our 787 Dreamliner ​ and in some of the737-800 fleets.

Viasat, the service provider, is one of the world's leaders and innovators in satellite communication for secure, fast Internet on flights. The service to North America is free for the launch period until December 31, 2018.​​​ ​

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Three WiFi Plans for your choice during the flight:​


BASICSOCIALBUSINESS​
​​Plan includes ​Instant messaging applications such as WhatsApp, access to email and browsing free portal sites​ on the aircraft​The BASIC plan as well as browsing websites and short videos (up to 3 minutes)​​The SOCIAL plan as well as streaming, music and VPN connection​
On which devices?​Tablet & Mobile Phones​Tablet & Mobile Phones​Tablet, Mobile Phones & Laptop​​
Cost per flight segment​Free$9.99$19.99
Payment in Matmid points for Frequent Flyer Members​​Free30​​60
​Payment in Matmid points for FLY CARD holders ​​Free​20​40
​* ​The WiFi plans can be purchased with credit cards or Matmid points ​during the flight, while connecting to the service.​
* Subject to the full terms and conditions as detailed below and to Viasat's terms of use


​​​How to connect to EL AL WiFi 

1. Turn WiFi on your personal device. View available wireless networks and select "EL AL"  WiFi network

2. Launch your Internet browser and type: wifi.elal.com​

3. Choose the WiFi  plan that suites you best (in 737 fleet choose on the portal home page "WiFi" and then the WiFi plan​​)

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For more information about the service - FAQ

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When is the service active?

On flights departing from Tel Aviv the service will be available about 30 minutes after takeoff, and until the seat belt sign is switched on before landing. On flights to Tel Aviv the service will be available from boarding time (except in: Russia, France, Romania, Ukraine, Bulgaria, Holland and Greece, in which the service is available only after take off)​, ​and will end about 30 minutes before landing.​

Is it necessary to install a program or application to use the internet on the aircraft?

No. All you should do is connect to WiFi on the plane and open your browser on your personal device.

Will I be able to browse all websites?

Most websites are available; however, EL AL reserves the right, at its sole discretion, to block inappropriate websites.

Is it possible to use apps like Skype or FaceTime to activate video calls from the aircraft? 

Neither video nor voice calls on your mobile device are available through EL AL WiFi.​

What payment methods are accepted for the WiFi plans?
Payment for WiFi plans is available via the following credit cards:​
​VISA, MASTERCARD, ​DINERS, AMERICAN EXPRESS, JCB and ​DISCOVER

Is EL AL WiFi secure?

Online security is a high priority for us. We use industry-accepted security technologies to protect data and safeguard your internet connection while using our service. When going online and using any internet service, please take precautions when accessing, sharing or sending private files on a public network, or opening web links or web pages from unknown sources.

What technology does EL AL WiFi use?

The internet on the aircraft is based on the ViaSat Ka-band satellite technology that enables broadband speeds, ​similar to a home internet experience.


What is the internet service quality onboard?

EL AL WiFi internet service by Viasat satellite communication company offers a high speed browsing experience, similar to your home browsing experience. 


Why is the invoice issued by Viasat?

Viasat is the satellite company that supplies our onboard internet service. Payment for the service is made to them and that is why Viasat issues the invoice.


On which devices is onboard browsing available?

Our free, basic WiFi plan can be used with smartphones and tablets only (not including laptops). The premium WiFi plan can be used on all devices, including laptops.


Can I pay for one WiFi plan and use it on two devices simultaneously?

You can use only one device at a given time. Switching to another device will automatically disconnect the first device. 

How can I know if there is WiFi on the aircraft?

Every aircraft that has a WiFI system installed is branded with a sticker near the front door and inside the cabin, and there are seat back brochures a​bout the service.

To which destinations and on how many aircraft does EL AL offer WiFi service?​

The service is available on all 737-900 , most 787 aircraft,  and select aircraft from the 737-800 fleet. On flights to/from Moscow , Madrid, Barcelona and Lisbon there might be gaps in satellite coverage, causing disconnections.

Is there a radiation hazard?

According to regulation​ testing performed by the system's manufacturers, ​the level of radiation is significantly lower than regulation requires. In addition EL AL chose to perform another test conducted by a neutral party which is qualified to perform radiation testing on aircraft, and the results of this test also revealed radiation levels significantly lower than regulation. ​ ​

Troubleshooting

What to do if the portal homepage does not load up automatically?

In case the portal homepage does not load up automatically, please type in the browser the following URL address: wifi.elal.com  



How to upgrade the WiFi plan?

Go to the homepage or type wifi.elal.com in the address bar, select the preferred WiFi plan and continue to payment. The system will automatically calculate and charge only the difference between both plans. 



What if I cannot connect to EL AL WiFi network?

Go to the network settings on your device, select "EL AL" WiFi network" and click on "Forget This Network". Then, re-select the "EL AL" WiFi network, open the browser and type wifi.elal.com.



How to use the purchased WiFi plan on a different device? 

Connect to "EL AL" network on the new device and type in the browser wifi.elal.com. On the drop down menu in the portal homepage, select "Switch WiFi to this device" and enter the email address with which you initially purchased the service. The WiFi plan will automatically transfer to the new device. You can use only one device at a given time. Switching to another device will automatically disconnect the first device.


What to do when receiving "Your connection is not private" error message when trying to connect to elal.wifi.com from my browser?

Select "Advanced" at the bottom of the page and then select "To continue unsecure mode". ​​​​

Additional terms


  • The service is available to EL AL`s European destinations on selected aircraft
  • EL AL WiFi is subject to the terms and conditions as detailed on the service portal 
  • On flights departing from Tel Aviv the service will be available about 30 minutes after takeoff, and until the seat belt sign is switched on before landing.
    On flights to Tel Aviv the service will be available from boarding time (except in: Russia, France, Romania, Ukraine, Bulgaria, Holland and Greece, in which the service is available only after take off), and will end about 30 minutes before landing.​
  • In the absence of satellite coverage above certain regions, the service might not be available
  • Audio or video calls (such as Skype, FaceTime) are not enabled on the EL AL WiFi network
  • The price of the WiFi package is for one flight segment and one device
  • The EL AL WiFi network is secured by accepted industry standards. Nevertheless, caution should be taken when opening files and links and browsing on unfamiliar websites
  • The service is provided by Viasat, which bears sole responsibility for the service and subject to the service terms ​and conditions as detailed on the portal homepage​
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Published at: 19/06/2018