Stay connected during your flight!
Enjoy access to email, instant messaging applications such as WhatsApp, web browsing and more.
The service is available on flights to/from Europe and North America in all of our 737-900 fleet, and nearly all our 787 Dreamliner and in some of the737-800 fleets.
Viasat, the service provider, is one of the world's leaders and innovators in satellite communication for secure, fast Internet on flights. The service to North America is free for the launch period until December 31, 2018.
Three WiFi Plans for your choice during the flight:
How to connect to EL AL WiFi
1. Turn WiFi on your personal device. View available wireless networks and select "EL AL" WiFi network
2. Launch your Internet browser and type: wifi.elal.com
3. Choose the WiFi plan that suites you best (in 737 fleet choose on the portal home page "WiFi" and then the WiFi plan)
When is the service active?
On flights departing from Tel Aviv the service will be available about 30 minutes after takeoff, and until the seat belt sign is switched on before landing. On flights to Tel Aviv the service will be available from boarding time (except in: Russia, France, Romania, Ukraine, Bulgaria, Holland and Greece, in which the service is available only after take off), and will end about 30 minutes before landing.
Is it necessary to install a program or application to use the internet on the aircraft?
Will I be able to browse all websites?
Is it possible to use apps like Skype or FaceTime to activate video calls from the aircraft?
Is EL AL WiFi secure?
Online security is a high priority for us. We use industry-accepted security technologies to protect data and safeguard your internet connection while using our service. When going online and using any internet service, please take precautions when accessing, sharing or sending private files on a public network, or opening web links or web pages from unknown sources.
What technology does EL AL WiFi use?
The internet on the aircraft is based on the ViaSat Ka-band satellite technology that enables broadband speeds, similar to a home internet experience.
What is the internet service quality onboard?
EL AL WiFi internet service by Viasat satellite communication company offers a high speed browsing experience, similar to your home browsing experience.
Why is the invoice issued by Viasat?
Viasat is the satellite company that supplies our onboard internet service. Payment for the service is made to them and that is why Viasat issues the invoice.
On which devices is onboard browsing available?
Our free, basic WiFi plan can be used with smartphones and tablets only (not including laptops). The premium WiFi plan can be used on all devices, including laptops.
Can I pay for one WiFi plan and use it on two devices simultaneously?
How can I know if there is WiFi on the aircraft?
Every aircraft that has a WiFI system installed is branded with a sticker near the front door and inside the cabin, and there are seat back brochures about the service.
To which destinations and on how many aircraft does EL AL offer WiFi service?
Is there a radiation hazard?
According to regulation testing performed by the system's manufacturers, the level of radiation is significantly lower than regulation requires. In addition EL AL chose to perform another test conducted by a neutral party which is qualified to perform radiation testing on aircraft, and the results of this test also revealed radiation levels significantly lower than regulation.
In case the portal homepage does not load up automatically, please type in the browser the following URL address: wifi.elal.com
Go to the homepage or type wifi.elal.com in the address bar, select the preferred WiFi plan and continue to payment. The system will automatically calculate and charge only the difference between both plans.
Go to the network settings on your device, select "EL AL" WiFi network" and click on "Forget This Network". Then, re-select the "EL AL" WiFi network, open the browser and type wifi.elal.com.
Connect to "EL AL" network on the new device and type in the browser wifi.elal.com. On the drop down menu in the portal homepage, select "Switch WiFi to this device" and enter the email address with which you initially purchased the service. The WiFi plan will automatically transfer to the new device. You can use only one device at a given time. Switching to another device will automatically disconnect the first device.
Select "Advanced" at the bottom of the page and then select "To continue unsecure mode".