Carriage of Animals

 

​​​Transporting Pets with EL AL

Pets 

Here you’ll find all the information you need if you would like to fly with your pet, including costs, conditions, requisite documents and requirements of some destination countries. Likewise, you will find information about importing birds and plants to Israel.




State of Israel Regulations

Traveling to Israel with Pets

Importing and/or bringing pets to Israel is conditional on approval for transport from the Veterinary Services of the Ministry of Agriculture (Pets as Personal Accompanied Freight).

Passengers are responsible for obtaining all of the required certifications at latest two days before the flight date.

The veterinary services of the Ministry of Agriculture are authorized to determine if and how the animal can fly:

  • Personal baggage – flight approval overseas will be decided at check-in; release of animal will be at the Arrivals Hall at Ben-Gurion Airport, Terminal 3.
  • Registered freight – all transport arrangements will be made through the EL AL Cargo Division; release of animal will be at the Ben-Gurion Airport Cargo Terminal.

The required certificates can be obtained through the Veterinary Services at Ben-Gurion Airport.
Email: vs-airport@moag.gov.il  
Tel. 03-9792240

For full details about Veterinary Services guidelines regarding importing cats and dogs to Israel – click here (Hebrew and English).
For full details about veterinarian services guidelines regarding importing birds to Israel – click here (Hebrew).

Please send the authorization from the Ministry of Agriculture to EL AL’s Sales Center or to the travel agency through which the reservation was made no later than two days before the flight date. Non transfer of the authorization in time may preclude the transport of the animal.

Traveling from Israel with Pets

Pets that are leaving the State of Israel must be accompanied by an International Certificate of Health that was issued by the Livestock Veterinary Service. If it is not possible to issue an international certificate of health for the destination country, it is the passenger’s responsibility to apply to the Veterinary Services / Ministry of Agriculture in the destination country and act in accordance with the official guidelines as stipulated.

Exporting animals without the required certification can impact the animal (recall, quarantine and sometimes death) and the owners (distress, expenses, time).

For full details about Veterinary Services guidelines regarding exporting animals from Israel – click here (Hebrew).

EL AL Policy

On flights to Israel, it is the passenger’s responsibility to obtain authorization from the Veterinary Services of the Ministry of Agriculture, as specified on these pages.

The reference number that appears on the certificate of the Veterinary Services of the Ministry of Agriculture must reach the local EL AL office or travel agency, no less than 48 hours before the time of the flight. The passenger must present the certificate itself at the airport.

On flights from Israel, the passenger is responsible for contacting the Veterinary Services of the Ministry of Agriculture in the destination country and act in accordance with the official guidelines as stipulated. 

  • When transporting animals as freight flight arrangements must be made with the EL AL Cargo Division.
+ Transporting Pets in the Passenger Cabin
  1. Animals (pets - only dogs, cats and exotic birds) weighing up to 8 kilos (including the carrier container) will be approved for carriage in the passenger cabin together with an accompanying passenger.
  2. Up to two pets may be carried in one cage, providing that their total weight does not exceed 8 kg. and they can be safely kept together in the container without disturbing each other or other passengers.
  3. One of EL AL’s reservations offices should be informed regarding the request to transport animals in the passenger cabin. The request should include details regarding the weight of the animal, including the carrier container and its measurements. The Telephone Service Center will approve receipt of the reservation through the relevant travel agency.
  4. The animal should be carried in a cage (hard or soft and lined with soft material, that absorbs dampness and constructed in such a way as to prevent leakage), as long as its size does not exceed 41 x 38 x 19 centimeters (16 x 7.5 x 15 inches) in Economy Class and 30 x 30 x 19 centimeters (12 x 12 x 7.5) in Business Class and can be stored under the seat in front of the passenger.
  5. The animal must remain in cage throughout the flight.
  6. It is forbidden to rest the cage on the passenger’s lap during takeoff and landing.
  7. Animals showing clear signs of illness may not be approved for flight.
  8. The animal must not emit any bad odors.
  9. The Captain of the flight is authorized to have the animal removed from the plane or transferred to the cargo hold, if the animal constitutes a safety risk or is clearly disturbing passengers.
  10. Pets authorized for carriage must be provided with Health/Vaccination Certificates and Entry Permits required by the relevant authorities in transit and/or final destinations.
  11. EL AL will not be responsible in the event that pets are not permitted passage through or entry into any country.
  12.  Pets can be transported in Business Class on the 737 fleet and on the upper deck only of the 747-400 fleets. On the 777 and 767 fleets it is not possible to transport pets in Business Class.


Restrictions on Transport of Animals in the Passenger Cabin   

  1. If you wish to transport a dog to the USA please be certain to have all of the authorizations listed on the website of the United States Department of Health
  2. In Johannesburg, the animal should be taken through Customs in the Passenger Arrivals Hall.
  3. In Bangkok it is required to attach a photocopy of the veterinary authorizations on the animal’s cage.
  4. In France it is strictly forbidden to bring in pet food.
  5. According to the Rumanian authorities, since February 28, 2012, it is forbidden to bring in animals of any kind to Rumania for commercial purposes. Carriage of animals accompanying passengers with the appropriate certificates will be allowed in the passenger cabin or the hold of the aircraft, according to regulations.
  6. Pets will not be flown in the passenger cabin to London's two airports, Heathrow and Luton, and from Luton, in accordance with the requirements of the local authorities.
  7. Pets will not be flown to Johannesburg, Hong Kong or Australia in the passenger cabin, in accordance with the requirements of the local authorities in these countries. The same restriction applies for flights from Johannesburg to Israel.
  8. Transporting animals from Moscow is possible only if veterinary authorization permits the animal to fly in the passenger cabin or as Baggage. It is not possible to transport the animal as registered cargo.
+ Transporting Pets in the Hold of the Aircraft
* ​​Passengers flying on our Boeing 787​ aircraft, please note: The temperature in the cargo hold can drop to 5 degrees Centigrade​. It is the responsibility of pet owners to check with a veterinarian regarding the animal’s ability to withstand this temperature during transport. The airline will not bear responsibility in cases of injury to and /or death of the animal due to sensitivity to tran​sport conditions in the hold of the aircraft.
  ​   
  1. Animals (pets) weighing over 8 kilos (including the carry container) will be allowed to be transported only in the hold of the aircraft. ​
  2. Up to two fully grown pets (weighing up to 14 kilos each) may be carried in one cage. Above this weight, the animals must be transported in separate containers.
  3. Up to three young animals (six months of age or younger, up to 14 kilos each) who were born together can be transported in the same cage.
  4. One of EL AL’s reservations offices should be informed regarding requests for transporting animals in the cargo hold. The request should include details about the weight of the animal and the cage and the dimensions of the cage. The Telephone Service Center will authorize receipt of the reservation to the relevant travel agency.
  5. The animal (pet) should be carried in a strong closed container, purchased by its owners and approved by an EL AL representative.
  6. The transport container must be strong enough to protect the animal throughout the flight and to prevent his exit.
  7. The container must have air openings on all four sides so that the quality of the air will not be impaired during the flight.
  8. The size of the air openings should not be large enough to enable the animal to stick its nose or legs through them.
  9. The cage door must be secured in a manner that would prevent its opening during the flight due to inflight movements or by the animal itself.
  10. The animals should not emit bad odors.
  11. On a flight of over 12 hours’ duration, it is important to ensure that a drinking vessel is in the cage that is stored in the cargo hold (it is recommended to include a dish for food).

Restrictions on Transport of Animals in the Aircraft Hold   

  1. In Johannesburg, the animal should be taken through Customs in the Passenger Arrivals Hall.
  2. In Bangkok it is required to attach a photocopy of the veterinary authorizations on the animal’s cage.
  3. In France it is strictly forbidden to bring in pet food.
  4. According to the Rumanian authorities, it is forbidden to bring in animals of any kind to Rumania for commercial purposes. Carriage of animals accompanying passengers with the appropriate certificates will be allowed in the passenger cabin or the hold of the aircraft, according to regulations.
  5. Pets will be flown to London (Heathrow only), Johannesburg, Hong Kong or Australia is permitted only in the hold of the aircraft. The handling, pricing and payment for transport of pets to the above stations must be arranged through a commercial bill of lading, to be issued at the sales store in the Cargo Division. (For clarification, contact Tel. 03-9716589).
  6. Transporting animals from Moscow is possible only if veterinary authorization permits the animal to fly in the passenger cabin or as Baggage. It is not possible to transport the animal as registered cargo.​​
+ Transporting Seeing Eye/Service/Emotional Support Dogs
  1. Seeing Eye and/or Service dogs, including dogs for emotional support who are accompanying passengers with special needs, will be flown at no extra charge in the passenger cabin.
  2. In case of risk to flight safety, the dog will be flown at no cost in the cargo hold.
  3. Passengers must inform the Telephone Service Center no later than 48 hours before the flight that they wish to fly with their emotional support service dogs and/or with dogs that are trained to assist passengers with disabilities.
  4. For service dogs needed for emotional support, contact the Telephone Service Center no later than 48 hours before the flight with a valid authorization from a recognized professional caregiver (mental health) or a clinical psychologist or a psychiatrist.
  5. The passenger must have a veterinary authorization stating that the dog does not constitute a danger to his surroundings. For flights that are more than 8 hours in duration, the passenger must present authorization from a veterinarian that the dog will not constitute a sanitation problem.
  6. The passenger should have a harness and a muzzle for the dog, in case they are needed.
  7. Passengers are responsible for obtaining all the necessary documents/authorizations required by the destination country for emotional support dogs and/or dogs that have been trained to assist passengers with disabilities.

Special Guidelines
Passengers flying to London with a guide dog are asked to register 14 days before the flight date on the Heathrow Animal Reception Centre.

* In case of safety hazard, the animal will be flown at no extra charge in the hold of the aircraft.

+ Cost of Transporting Animals

For an animal weighing up to 8 kilos: $100 in each direction.
For an animal weighing 9-50 kilos: $200 in each direction.
For an animal weighing 51-100 kilos: $400 in each direction.
Animals weighing over 100 kilos will be handled by EL AL Cargo (03-9716679).

  1. The cost of carrying a pet is based on the total weight of the animal, the carrying container and food.
  2. Prices apply to animals accompanying passengers on the same flight.
  3. Payment can be made at the EL AL cashier counter at the airport or at any EL AL branch.
  4. Payment for transporting pets is made separately; it is not included in the weight of the permitted baggage allowance.
  5. If the flight ticket includes any connection flights with other airlines, payment must be arranged directly with the other airline.
  6. Costs are not applicable to code share flights, operated by other airlines.
  7. A passenger with an open ticket pays for the return flight even if the return date is unknown.
+ More Information and Contact Information

EL AL Cargo
Import: Tel. 03-9716589
Export: 03-9716679

Contact Information for Clarifications, Ministry of Agriculture, State of Israel
Address: Ministry of Agriculture, POB 12-B, Bet Dagan, Israel 50250
Tel. 03-9688986
Fax. 03-9688963

+ Importing Plants and Plant Products, Importing Birds

Importing Birds and Bird Eggs
Birds and bird eggs (except poultry and their eggs) will not be approved for flights to London unless licensed by the British Ministry of Agriculture.

Import of Plants and Plant Products
The import of plants and plant products to Israel is forbidden by law, unless prior approval is obtained!

Purpose of Supervision of the Import of Plants to Israel: The Plant Protection and Inspection Services in the Ministry of Agriculture are responsible for the export and import of all vegetation produce and products, including non-commercial import in passenger baggage. The purpose of this supervision is to prevent the import of plant pests and diseases that could cause great harm to wild plants and to agriculture in Israel, as is accepted practice in many countries worldwide.

Baggage