EL AL Israel Airlines does its utmost to deliver your baggage quickly, efficiently and damage-free. We take care to ensure your precious baggage arrives safely and securely at its destination. Sometimes, for unexpected reasons, there are cases in which baggage is delayed, damaged or lost, and we apologize in advance for any inconvenience caused.
In the event of a delay in the arrival of your baggage, please contact the Luggage Location Center on 03-9771111 (extension 5) as soon as possible.Download Customs form >> Hours of operation:Sunday to Thursday: 08:30-00:30.Friday: 08:30-19:30.Saturday: 16:00-00: 30 * (Ben Gurion Airport, Israel) You should fill the form and email it to firstname.lastname@example.org
In the event of baggage claims, the passenger must report immediately to the airline representative or anyone on its behalf, who will look into the case and provide the passenger with a damage report, subject to the airline's policy. The reporting process enables our representative to assess the damage in accordance with the specific circumstances.
In case a damage report was opened at the airport, the passenger must approach one of the stores included in the agreement within 60 days. The passenger must arrive at the store with the damage report and damaged baggage, including the baggage tag.
Please note: if a Property Irregularity Report has not been opened at the airport, a claim must be submitted in writing within 7 days from the time the baggage was placed at the passenger's disposal.
Grand CanyonMall , 125 David Tuviyahu st.
In each of the following cases, please contact us in writing in accordance with the following:
Attach a copy of the following documents to your claim and hold onto the original:
Please note, the claim will be handled according to the conditions of carriage and international treaties and laws, which determine the carrier’s liability. EL AL Israel Airlines reserves the right to refuse to accept liability if any or all of the claim concerns fragile or perishable items, food, liquids, cash, jewelry, cameras, computers, video devices, electronics, negotiable instruments or securities, legacies, antiques, valuable items, works of art, gold and silver items, rare books or publications, business documents, precious metals or other valuables.
Different ways to contact us:
EL AL Israel Airlines Ltd.
Ben Gurion Airport, ZIP 7015001
Once your baggage details have been entered into the baggage detection system, please update us with any changes or if you have encountered any errors that require correction. Also, please make sure that your name, address and baggage type are correct, to enable us to recover your baggage quickly. We will let you know when your baggage arrives and ensure that it is safely returned to you.
To present information about your delayed baggage, enter the loss report number (10 characters) in the first box below, then enter your last name in the second box and click the "Submit" button.
As part of our efforts to improve the service and offer advanced technological tools, two self-reporting baggage loss stations were placed in the Arrivals Hall.