Checked Baggage

 

​​​​​​​​​​​​​​​​​​​How many suitcases should you take on the flight? How much can you store in the hold of the aircraft​ and did you pack enough for your vacation? To help you board the flight with peace of mind, we have summarized all of the information about the benefits coming to you as a Matmid member.

Before boarding your flight...​

  • Adhering to EL AL’s conditions for hand baggage (for size and weight) will help you complete the security check and check-in process quickly and easily at the airport. That is why specific sizes and weights have been determined for every piece of hand baggage, according to the class that appears on your reservation and/or flight ticket.
  • If you have valuables with you, do not pack them in the baggage being stored in the hold of the aircraft. It is advisable to take them with you in your hand baggage.
  • Matmid Club members are entitled to baggage benefits on EL AL flights. They can be ordered in advance, up to 3 hours before the time of the flight.
  • FLY CARD credit card holders have a 50% discount on payment for one extra suitcase (above the permitted baggage) in Economy Class. 
  • The discount will be given for payment in money or points* and only through the Telephone Service Center.
  • For the baggage benefit in exchange for points >
  • To order Checked baggage storage for money, please contact the Telephone Service Center at Tel. 03-9771111 or reserve on the website up to 3 hours before the flight.

    * Please note, with the launch of three new types of flight tickets in Economy Class to EL AL destinations in Europe, the Far East and South Africa, some changes and updates of baggage that can be stored in the hold have gone into effect for Matmid members.

    Lite Tickets: The 50% discount to FLY CARD credit card holders will not be given on the first suitcase and will apply only to the second suitcase (first suitcase must be fully paid for with money) for departures until March 31, 2019.

    For departures as of April 1​, 2019:
    •  The 50% discount on baggage will not be given for FLY CARD and FLY CARD PREMIUM credit card holders who purchase LITE tickets (as of July 9​, 2019)
    • Conditions and prices regarding baggage rights purchased through the CASH&POINTS product, will be specified during the purchase proces (as of July 9​, 2019)
    • Storage of baggage in the hold of the aircraft for flight tickets in the Lite ticket fare family to destinations in Europe will also apply to flight tickets in the Lite fare family to other EL AL destinations. ​
    Changes and updates of baggage

​​​Checked Baggage​ Allowance to the hold of the aircraft 

Economy Class - North America destinations

​*Matmid (TL) - as for general population​


Economy Class - Europe destinations

Checked Baggage​ Allowance for flights departing as of October 15, 2018, for sale as of April 30, 2018:
TierLite ticketClassic ticketFlex ticket
Matmid (TL) - as for general population
With payment for money/points:
Checked Baggage
x 1 (23 kg)​​
Checked Baggage
x 1 (23 kg)​​
Checked Baggage
x 1 (23 kg)​​
Silver (SL)
With payment for money/points:
Checked Baggage
x 1 (23 kg)​​​
Checked Baggage
x 2 (23 kg)​​
Checked Baggage
x 2 (23 kg)​​​
Gold (GL)
With payment for money/points:
Checked Baggage
x 1 (23 kg)​​​
Checked Baggage
x 2 (32 kg)​​​
Checked Baggage
x 2 (32 kg)​​​​
​Platinum (PL)
​With payment for money/points:
Checked Baggage
x 1 (23 kg)​​​
​Checked Baggage
x 2 (32 kg)​​​​
Checked Baggage
x 2 (32 kg)​​​​
​Top Platinum (TP)
​With payment for money/points:
Checked Baggage
x 1 (23 kg)​​​
​​Checked Baggage
x 2 (32 kg)​​​​
​Checked Baggage
x 2 (32 kg)​​​​​
Economy Class - Far East and South Africa destinations

Checked Baggage​ Allowance​ for flights departing as of April 1, 2019, for sale as of January 1, 2019:
TierLite ticketClassic ticketFlex ticket
Matmid (TL) - as for general population​
With payment for money/points:
Checked Baggage
x 1 (23 kg)​​
Checked Baggage
x 1 (23 kg)​​
Checked Baggage
x 2 (23 k​g)​​
Silver (SL)
With payment for money/points:
Checked Baggage
x 1 (23 kg)​​​
Checked Baggage
x 2 (23 kg)​​
Checked Baggage
x 2 (23 kg)​​​
Gold (GL)
With payment for money/points:
Checked Baggage
x 1 (23 kg)​​​
Checked Baggage
x 2 (32 kg)​​​
Checked Baggage
x 2 (32 kg)​​​​
​Platinum (PL)
​With payment for money/points:
Checked Baggage
x 1 (23 kg)​​​
​Checked Baggage
x 2 (32 kg)​​​​
Checked Baggage
x 2 (32 kg)​​​​
​Top Platinum (TP)
​With payment for money/points:
Checked Baggage
x 1 (23​ kg)​​​
​​Checked Baggage
x 2 (32 kg)​​​​
​Checked Baggage
x 2 (32 kg)​​​​​


For tickets sold until January 14, 2019

:


Premium Class 


Business Class 

First Class 


Excess Baggage Benefit for Matmid Club Points

The benefit is for an additional piece of baggage only, weighing up to 23 kilos, for Economy Class passengers, beyond the permitted allowance.

As of July 9​​, 2019, conditions and prices regarding baggage rights purchased through the Cash & Points product will be specified during the purchase process. ​
​​
Excess baggage benefit price in Matmid points to EL AL destinations in Europe: 

120 points per direction, for an additional piece of baggage only beyond the permitted allowance​​​

Excess baggage benefit in Matmid points to the Far East and South Africa and North America: 

Fo​r additional suitcaseMember status tier​
Far East,
South Africa* and North American Destinations
one suitcase beyond the permitted allowanceMatmid (TL)300 points
Third ​suitcase​ - fifth suitcaseSilver (SL)
Gold (GL)
Platinum (PL)
600 points
Third ​suitcase​ - fifth suitcaseTop Platinum (TP)​* 300 points
​​
*Excess baggage benefit in Matmid points to the Far East and South Africa 
Flifht ticket purchase and departure datesPayment for excess baggage in points
For purchase as of January 15,2019 to March 31, 2019 and for departures as of April 1st, 2019240
For purchase as of April 1st, 2019 and for departures as of April 1st, 2019 In line with updates brought to the attention of Matmid members​
​​​**Top Platinum members have the option of issuing a baggage voucher from their accounts for a family member/acquaintance flying in Economy Class without accompanying them on the flight, in exchange for full payment in points. The baggage benefit is for one additional suitcase above the permitted allowance, weighing up to 23 kilos to all EL AL destinations, in Economy Class (each passenger is entitled to redeem one baggage voucher per flight segment).

For the baggage benefit in exchange for points >

Excess Baggage Benefit for FLY CARD and FLY CARD PREMIUM Credit Card Holders​

FLY CARD and FLY CARD PREMIUM credit card holders have a 50% discount on payment for one extra suitcase*

Tier50% discount​ for a memberFor accompanying passenger at the same reservationFor accompanying passenger with a different reservation
Matmid (TL)​
50% discount on payment
for money or points
(only for second suitcase)
Full price for points--
Silver (SL)
Gold (GL)
Platinum (PL)
50% discount on payment
for money or points
(only for third suitcase)​
Full price for points--
T​op Platinum (TP)​
50% discount on payment
for money or points
(only for third suitcase)​
50% discount for pointsFull price for points
  • The discount is for only one suitcase above the permitted allowance.
  • The discount in money will be given only to FLY CARD and FLY CARD PREMIUM credit card holders (excluding accompanying passengers) who reserve up to three hours before the flight and only through the Telephone Service Center (03-9771111).​
* Lite Tickets: The 50% discount for FLY CARD credit card holders will not be given on the first suitcase and will apply only to the second suitcase (first suitcase must be fully paid for with money) for departures until March 31, 2019.

For departures as of July 9​, 2019:
The 50% discount on baggage will not be given to FLY CARD and FLY CARD PREMIUM credit card holders purchasing Lite tickets.​​​​
Conditions and prices regarding baggage rights purchased through the CASH&POINTS product will be specified during the purchase process.​

+ Baggage Benefits – Additional Conditions
  • The discount is for only one additional piece of baggage, weighing up to 23 kilos, for Economy Class passengers, beyond the permitted allowance
  • No double benefits
  • Missing points cannot be supplemented with money
  • The baggage benefit voucher cannot be exchanged for money
  • The benefit is for use to all EL AL destinations only on EL AL aircraft. This voucher is not valid for code share flights and/or for continuation flights with other airlines, for which their own baggage conditions will apply, in line with the flight route
  • Without detracting from stipulations of the Consumer Protection Law (cancelation of transaction), 5771-2010, cancelation of the benefit voucher will be executed as follows:
  • Until one day before the flight date, points for an unused benefit will be returned to the member’s account according to their original validity date
  • After the flight has taken place and if the baggage benefit was not redeemed, the baggage benefit voucher cannot be canceled and points will not be returned to the member’s account
  • A request made in advance to cancel the flight up to 3 hours before the flight will enable cancelation of the baggage benefit
  • A request made in advance to cancel the baggage benefit will be allowed up to 3 hours before the time of the flight in exchange for a handling fee of $10
  • Cancelation of the baggage benefit will be handled by contacting the EL AL Telephone Service Center at Tel. 03-9771111
  • EL AL may discontinue the benefit or change its conditions at any time with no prior notification.
  • Subject to benefit terms, Matmid Club regulations and rules as published on the EL AL website
  • EL AL flights are subject to EL AL's general transportation conditions as specified on the EL AL website
  • Subject to law, in every case of change/cancelation of additional services after they are purchased, a refund will not be given and the passenger will be obliged to pay the full amount for the said services that were ordered
  • Errors and omissions excepted