Award ticket conditions

 

​​Award tickets​​​ conditions

  • An award ticket can be booked and ticketed up to 6 hours before departure
  • An award ticket is valid for one year from the date it is issued, for departures and arrivals
  • The method of payment for an award ticket is: points + taxes and cash additions, depending on the number of points purchased
  • Booking and ticketing through the EL AL call center incurs handling fees​
  • ​If you don't have enough points for award ticket, just buy the points you need>​
  • The additional cash payment is shown when a ticket is booked, and may vary depending on the flight destination, flight date, and other considerations. In any event, the cash addition will be within the range published in the price lists​
  • The rate of conversion of points to money may vary according to the flight destination, flight date, supply and demand conditions, as well as other commercial, business and economic considerations as determined by the Matmid Frequent Flyer Club. In any case, the point-to-money rate will not exceed 5 points per dollar
  • As of 1 July 2019, part or all of the cash additions may be paid using points, excluding port taxes
  • Matmid Frequent Flyer members who order an award ticket through travel agents or through a representative at the EL AL call center are asked to indicate, when booking, if they wish to redeem points for the bonus ticket from one or more accounts - and not to wait for the ticketing stage as is currently the case. Otherwise, two airline tickets will be issued from two different accounts.
  • An awardticket is valid for EL AL flights only and cannot be transferred to other airlines 
  • An award ticket does not enable connection to flights of other airlines (except for special agreements)
  • An award ticket cannot be upgraded (no upgrade in advance and no upgrade at the last minute)
  • An award ticket allows one stop (outbound or inbound) on a round trip ticket
  • With an award ticket issued for EL AL flights, you can fly to one destination and return from another destination. The price of the ticket will be determined by the price in one direction of each destination according to the price table
  • You cannot accrue points for an award ticket, even if some of the points were purchased with money
  • An award ticket for First class does not grant a free airport shuttle
  • The terms of cancellation of an award ticket purchased during a promotional offer will be in accordance with the relevant program regulations
  • The passenger's name on the award ticket cannot be changed 
  • There are no discounts on award tickets (children / students / retirees) ​
  • Subject to the Matmid Frequent Flyer Club regulations and rules​

​Ordering an award ticket and ticketing dates:​

Ticketing of award tickets is performed according to designated classes: E - Economy Class, X- Business Class, P- Premium Class, A -First Class 

Economy Class E and Business Class X:
Date of booking: at least 15 days prior to the flight date. Ticketing: up to 7 days from booking.
Date of booking: 14-2 days prior to the flight date. Ticketing: within one day of booking.
Date of booking: 24 hours or less before departure. Ticketing: Immediate.

Premium Class P:
Date of booking: at least 15 days prior to the flight date. Ticketing: up to 3 days from booking.
Date of booking: 14-2 days prior to the flight date. Ticketing: within one day of booking.
Date of booking: 24 hours or less before departure. Ticketing: Immediate.

First Class A:
Date of booking: at least 6 days prior to the flight date. Ticketing: up to 5 days from booking.
Date of booking: 5-2 days prior to the flight date. Ticketing: within one day of booking.
Date of booking: 24 hours or less before departure. Ticketing: Immediate.​​​


​Additional Terms for award tickets​:

+ Matmid member (TL)

Europe and Mediterranean: Additional award Ticket Conditions in Economy class for Tickets that Were Ticketed as of April 30, 2018, for departures as of October 15, 2018​
Far East and South Africa: Additional award Ticket Conditions in Economy class on tickets purchased as of January 15, 2019, for flights departing as of April 1, 2019.

Matmid (TL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 1 (8kg) Hand luggage x 1 (8kg)
Hand luggage x 1 (8kg)
Checked Baggage
Checked Baggage x 1 (23 kg) Checked Baggage x 1 (23 kg)
Checked Baggage x 1 (23 kg)
Seat Selection
Free
Free Free
Advanced ​Seat Selection
With payment
-- ​--
Preferred Seat/
Economy Seat PLUS
With payment
With payment With payment
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

Europe and Mediterranean: Additional award Ticket Conditions in Economy class for Flights Departing until October 14, 2018 or for Bonus Tickets that Were Ticketed by April 29, 2018
Far East and South Africa: Additional award Ticket Conditions in Economy class for Flights Departing until March 31, 2019, or for award Tickets that Were Ticketed by January 1st, 2019

Matmid (TL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 1 (8kg) Hand luggage x 1 (8kg)
Hand luggage x 1 (8kg)
Checked Baggage
Checked Baggage x 1 (23 kg) Checked Baggage x 1 (23 kg)
Checked Baggage x 1 (23 kg)
Seat Selection
With payment
Free Free
Advanced ​Seat Selection
With payment
-- ​--
Preferred Seat/
Economy Seat PLUS
With payment
With payment With payment
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

+ Silver member (SL)

Europe and Mediterranean: Additional award Ticket Conditions in Economy class for Tickets that Were Ticketed as of April 30, 2018, for departures as of October 15, 2018​
Far East and South Africa: Additional award Ticket Conditions in Economy class on tickets purchased as of January 15, 2019, for flights departing as of April 1, 2019.  

Silver (SL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 1 (8kg) Hand luggage x 1 (8kg)
Hand luggage x 1 (8kg)
Checked Baggage
Checked Baggage x 2 (23 kg) Checked Baggage x 2 (23 kg)
Checked Baggage x 2 (23 kg)
Seat Selection
Free
Free Free
Advanced ​Seat Selection
With payment
-- ​--
Preferred Seat/
Economy Seat PLUS
With payment
With payment With payment
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

Europe and Mediterranean: Additional award Ticket Conditions in Economy class for Flights Departing until October 14, 2018 or for Bonus Tickets that Were Ticketed by April 29, 2018
Far East and South Africa: Additional award Ticket Conditions in Economy class for Flights Departing until March 31, 2019, or for award Tickets that Were Ticketed by January 1st, 2019

Silver (SL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 1 (8kg) Hand luggage x 1 (8kg)
Hand luggage x 1 (8kg)
Checked Baggage
Checked Baggage x 2 (23 kg) Checked Baggage x 2 (23 kg)
Checked Baggage x 2 (23 kg)
Seat Selection
Free
Free Free
Advanced ​Seat Selection
Free
-- ​--
Preferred Seat/
Economy Seat PLUS
With payment
With payment With payment
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

​​
+ Gold member (GL)

Europe and Mediterranean: Additional award Ticket Conditions in Economy class for Tickets that Were Ticketed as of April 30, 2018, for departures as of October 15, 2018​
Far East and South Africa: Additional award Ticket Conditions in Economy class on tickets purchased as of January 15, 2019, for flights departing as of April 1, 2019.

Gold (GL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 2 (12kg) Hand luggage x 2 (12kg)
Hand luggage x 2 (12kg)
Checked Baggage
Checked Baggage x 2 (32 kg) Checked Baggage x 2 (32 kg)
Checked Baggage x 2 (32 kg)
Seat Selection
Free
Free Free
Advanced ​Seat Selection
Free***
-- ​--
Preferred Seat/
Economy Seat PLUS
Free​***
Free Free
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.
***As of December 1st, 2018, Matmid Gold passengers holding a award flight tickets will be entitled for all of the available Economy seating to/from Europe at no charge, only after ticketing and in all of the distribution channels (website-via manage my booking, travel agents and call center)​.


Europe and Mediterranean: Additional award Ticket Conditions in Economy class for Flights Departing until October 14, 2018 or for Bonus Tickets that Were Ticketed by April 29, 2018
Far East and South Africa: Additional award Ticket Conditions in Economy class for Flights Departing until March 31, 2019, or for award Tickets that Were Ticketed by January 1st, 2019

Gold (GL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 2 (12kg) Hand luggage x 2 (12kg)
Hand luggage x 2 (12kg)
Checked Baggage
Checked Baggage x 2 (32 kg) Checked Baggage x 2 (32 kg)
Checked Baggage x 2 (32 kg)
Seat Selection
Free
Free Free
Advanced ​Seat Selection
Free
-- ​--
Preferred Seat/
Economy Seat PLUS
Free
Free Free
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

​​​
+ Platinum member (PL)

Europe and Mediterranean: Additional award Ticket Conditions in Economy class for Tickets that Were Ticketed as of April 30, 2018, for departures as of October 15, 2018​
Far East and South Africa: Additional award Ticket Conditions in Economy class on tickets purchased as of January 15, 2019, for flights departing as of April 1, 2019. 

Platinum (PL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 2 (12kg) Hand luggage x 2 (12kg)
Hand luggage x 2 (12kg)
Checked Baggage
Checked Baggage x 2 (32 kg) Checked Baggage x 2 (32 kg)
Checked Baggage x 2 (32 kg)
Seat Selection
Free
Free Free
Advanced ​Seat Selection
Free
-- ​--
Preferred Seat/
Economy Seat PLUS
Free
Free Free
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.


Europe and Mediterranean: Additional award Ticket Conditions in Economy class for Flights Departing until October 14, 2018 or for Bonus Tickets that Were Ticketed by April 29, 2018
Far East and South Africa: Additional award Ticket Conditions in Economy class for Flights Departing until March 31, 2019, or for award Tickets that Were Ticketed by January 1st, 2019

Platinum (PL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 2 (12kg) Hand luggage x 2 (12kg)
Hand luggage x 2 (12kg)
Checked Baggage
Checked Baggage x 2 (32 kg) Checked Baggage x 2 (32 kg)
Checked Baggage x 2 (32 kg)
Seat Selection
Free
Free Free
Advanced ​Seat Selection
Free
-- ​--
Preferred Seat/
Economy Seat PLUS
Free
Free Free
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

​​
+ Top Platinum member (TP)

Europe and Mediterranean: Additional award Ticket Conditions in Economy class for Tickets that Were Ticketed as of April 30, 2018, for departures as of October 15, 2018​
Far East and South Africa: Additional award Ticket Conditions in Economy class on tickets purchased as of January 15, 2019, for flights departing as of April 1, 2019.

Top Platinum (PL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 2 (12kg) Hand luggage x 2 (12kg)
Hand luggage x 2 (12kg)
Checked Baggage
Checked Baggage x 2 (32 kg) Checked Baggage x 2 (32 kg)
Checked Baggage x 2 (32 kg)
Seat Selection
Free
Free Free
Advanced ​Seat Selection
Free
-- ​--
Preferred Seat/
Economy Seat PLUS
Free
Free Free
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.


Europe and Mediterranean: Additional award Ticket Conditions in Economy class for Flights Departing until October 14, 2018 or for Bonus Tickets that Were Ticketed by April 29, 2018
Far East and South Africa: Additional award Ticket Conditions in Economy class for Flights Departing until March 31, 2019, or for award Tickets that Were Ticketed by January 1st, 2019

Top Platinum (PL) Europe and Mediterranean Far East and South Africa​ North America
Hand luggage Hand luggage x 2 (12kg) Hand luggage x 2 (12kg)
Hand luggage x 2 (12kg)
Checked Baggage
Checked Baggage x 2 (32 kg) Checked Baggage x 2 (32 kg)
Checked Baggage x 2 (32 kg)
Seat Selection
Free
Free Free
Advanced ​Seat Selection
Free
-- ​--
Preferred Seat/
Economy Seat PLUS
Free
Free Free
*Seat selection in Economy Class does not include Economy Seat Plus seats, Preferred Seats or Front rows​ (all in accordance with the seating chart).
* Advanced Seat Selection in Economy Class is for all Economy Class seats, including front rows,​ Economy Seat Plus seats and Preferred Seats ​(all in accordance with the seating chart).
**Payment will be determined according to the fares published by EL AL (for all customers), as updated from time to time.

​​​
Terms for award tickets booked and ticketed until 14.10.18 to destinations Berlin, Prague, Kiev, Budapest and Larnaca: 
  1. The flights do not include seating and baggage.
  2. The passenger name or destination cannot be changed.
  3. Date change is subject to payment of a handling fee of $ 60. Top Platinum and Platinum customers will be charged $ 10 for changes made up to 24 hours prior to departure, and $ 60 between 24 hours and 6 hours prior to departure
  4. Cancellation of an award ticket entails a payment of $ 60. Top Platinum and Platinum customers will be charged $ 10
  5. The fee for a No show is $ 100​​
+ Policy changes and cancellations

Award Tickets and Upgrades - Changes and Cancelations via Travel Agents, EL AL Offices and the 
Telephone Service Center

​​Matmid (TL)​
Silver (SL)
​​Reserving an award Ticket 
Handling fee through the Israel call center and call centers in S.Africa and Europe branches
$15
​Handling fee through other branches $20
​Ticketing within​ 3 business days before the flight $50
Changing the Flight Date
​Up to 24 hours before the flight ​$60
​24 hours - 6 hours* before the flight ​​$60
Changing the Flight Destination * / Changing the Class​
​Up to 3 business days before the flight ​Zones A/B/C-$50
Zones D/E/F/G-$75
​3 business days before the flight ​Zones A/B/C-$100
Zones D/E/F/G-$125
​24 hours before the flight ​Zones A/B/C-$100
Zones D/E/F/G-$125)
Canceling a award Ticket * / Canceling an Upgrade after Ticketing ​Zones A/B/C-$60
ZonesD/E/F/G-$125)
(NO SHOW) ​Zones A/B/C-$100
Zones D/E/F/G-$150


Award Tickets and Upgrades - Changes and Cancelations via Travel Agents, EL AL Offices and the 
Telephone Service Center


Gold (GL)​Platinum (PL)
​Top Platinum (TP)      ​
​​Reserving a award Ticket 
Handling fee through the Israel call center and call centers in S.Africa and Europe branches
$15$15​​​No Charge
​Handling fee through other branches $20$20​No Charge
​​Ticketing 3 business days up to 24 hours before the flight $50​No Charge​No Charge
​​Ticketing 24 hours before the flight$50$50$50
Changing the Flight Date
​Up to 24 hours before the flight ​$60$10​​$10
​24 hours - 6 hours* before the flight ​​$60$60$60
Changing the Flight Destination * / Changing the Class​
​Up to 3 business days before the flight ​Zones A/B/C-$50
Zones D/E/F/G-$75
​No ChargeNo Charge
​3 business days before the flight ​Zones A/B/C-$100
Zones D/E/F/G-$125
No ChargeNo Charge
​24 hours before the flight ​Zones A/B/C-$100
Zones D/E/F/G-$125)
$50$50
Canceling an awardTicket​ ​Zones A/B/C-$60
ZonesD/E/F/G-$125)
​$10​$10
Canceling an Upgrade after Ticketing ​Zones A/B/C-$60
Zones D/E/F/G-$125​
No ChargeNo Charge
NO SHOWZones A/B/C-$100
Zones D/E/F/G-$150
Zones A/B/C-$100
Zones D/E/F/G-$150
Zones A/B/C-$100
Zones D/E/F/G-$150
*Canceling an award ticket - not including deals. The conditions for canceling bonus tickets that are part of a deal are according to the deal regulations.
*Awards for award tickets or upgrades cannot be issued within 6 hours of your flights departure.

*Starting May 19th, 2015 handling fee for issuing an award ticket through the Israel call center and call centers in S. Africa and Europe branches will be $15.

*​Other branches will remain $20.​​


Zone
Destinations
Zone A
Athens, Larnaca
Zone B
Bucharest, Sofia, Berlin, Budapest, Kiev, Prague
Zone C
Amsterdam, Barcelona, Brussels, Frankfurt, Geneva, London
Madrid, Marseille, Milan, Moscow, Munich, Paris, Venice, Vienna, Rome, Warsaw, Zurich​, Manchester (for departures as​ ​of May 26, 2019)​​​, Nice (​For departures As of March 31, 2019)​, ​​Lisbon​
Zone D
Johannesburg, Mumbai
Zone E Boston, New York, Toronto
​Zone I ​Miami
Zone F Los Angeles, San Francisco  (for flights​ as of May 13, 2019​)​​, ​​Las Vegas (for departures ​ as of June 14, 2019)​​​
Zone G Bangkok, Beijing, Hong Kong​
Point Accumulation: Country Key
​​


As of 1.7.2019:

  • Ticketing must be performed immediately when booking the award ticket through the website, the service center or through travel agents
  • The terms of the award tickets, including terms of change, cancellation or no show for the flight, will be specified during the award ticket booking process and prior to its purchase.
  • The current price list for the booking cancellation and change terms is canceled
  • Registering for the waiting list for purchasing award tickets will be made available only to Platinum and Top Platinum members. For these members, registering for the waiting list will also be possible for passengers accompanying them in the same order, as well as Platinum and Top Platinum members who have redeemed or will redeem points from the account of another person. Registering for the waiting list will only be via the EL AL center 
  • Offers to book award ticke​ts will not be shown to club members who do not have the required points, as appears in the new award ​ticket price lists​

    Bonus tickets conditions until March 31, 2019>​​​