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Frequently Asked Questions

 

​​Frequently Asked Questions


Answers


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  • How long do the points remain valid?
    Points accumulated in your account from EL AL flights remain valid for 3 years from the flight date. The same is true for Extra Points awarded for your tier status or as a flight incentive. Points earned from Matmid partner companies have 3 years validity


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  • Who are Matmid Club partners and how can I earn points through them?
    The Matmid Club has over 40 partner companies through which you can earn more points towards a bonus ticket or an upgrade. Partner companies include all credit card companies in Israel and other credit cards from other countries. All you have to do is inform the partner company that you are a member of the EL AL Matmid Frequent Flyer Club and submit your membership number.   
    The following list of participating companies also provides conversion rates for points


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Following is an itemization of benefits for Gold tier Elite members, conditions for upgrading and for retaining this tier status

Following is an itemization of benefits for Platinum tier Elite members, conditions for upgrading and for retaining this tier status

Following is an itemization of benefits for Top Platinium Circle members, conditions for upgrading and for retaining this tier status


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  • How long can I retain my Elite status member in the Club?
    Elite members in the Club is awarded for one year from the day the required number of points for the tier is accumulated. One year after the upgrade your entitlement for renewal of the status will be re-assessed, and if you have accumulated the required number of points for its renewal, your Elite members status will be renewed for an additional year. You can maintain the status as long as you accumulate sufficient points for the tier


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  • Are there special deals that offer more points for EL AL flights?
    There are deals in which EL AL grants points above and beyond the usual number awarded for specific destinations on specific days.Club member deals are constantly updated on the EL AL site under News and Deals for Club members and are also included in the monthly newsletter sent to Club members


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  • How to Order a Seat on a Bonus Flight Purchased with Matmid Club Points?
    A seat on the flight can be ordered anytime between the flight booking and check-in at the airport.
    The seat can be chosen on a space available basis, using the seating plan on the EL AL website
    Please have your reservation number (PNR) ready for this transaction.
    You can also be assisted by your travel agent or the EL AL Telephone Service Center at *2250
  • How long is a bonus voucher valid?
    A bonus voucher is valid for one year from its day of issue. The voucher is the document you need for issuing a bonus ticket, which is then valid for an additional year


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  • In which classes should I reserve bonus flights?
    Bonus tickets are ticketed in special classes on all EL AL flights: E– in Economy P- in Premium ; X – in Business Class; A​ – in First Class. At the time of reservation you should state that you would like to make a reservation for a bonus ticket


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  • How are credit card points converted for Club points in my account?
    To convert points you have accumulated through your credit card to Matmid Club points, call your credit card company, submit your Matmid account number and request that your credit card points be converted to Matmid points. In the Leumi Card and Diners companies you can choose an automatic conversion plan which means that your points are converted and added to your Club account each month


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  • Receiving a membership status report by fax / postal mail / email (including the number of points in your account, a breakdown of points according to derivation – from flights and from partner companies, a list of all the vouchers thathave been issued from your account)
  • Updating missing flights in your account
  • Reserving a bonus flight, from ordering a voucher to actually receiving the flight ticket
  • Issuing bonus tickets and upgrade vouchers, including voucher changes and cancellations
  • ​Receiving general information about the Matmid Club
  • Changing/ordering a PIN code
  • Clarifying point status for retaining/upgrading Club tier status


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