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_TotalPoints_ points

_CurrentTierName_ Tier

_CurrentTierName_ _NextTierName_

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Your tier is Top Platinum

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      • Check-In
      • All About Baggage
      • Flight Check List
      • Schedules of Check-In
      • Ben Gurion Airport Services
      • EL AL Lounges
      • EL AL Terminals
    • Flights Experience
      • EL AL SPACE seats
      • Business Class
      • Premium Class
      • Economy Class
      • All About Seating
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      • Entertainment
      • Duty-Free Fly&Buy
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      • Contact Us Online 24/7
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      • Queries Regarding Flight Delays/Cancellations
      • Baggage Claims
      • Invoice Recovery
      • Flight Ticket Cancellation (Consumer Protection Law)
      • Booking Handling Fees By The Call Center, Offices and Airports
    • We Care For You
      • Flying With Kids
      • Flying Pregnant
      • Passengers With Special Needs
      • Medical Air Transport
      • Surrogacy/Adoption Process
      • Carriage of Animals
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      • Flights, Upgrades & Baggage
      • Award Ticket
      • Flight cancellation insurance
      • Hotels
      • Restaurants
      • Shopping
      • Donating Points to NGOs
      • Duty-Free Fly&Buy
    • Earning Points
      • How many points will you earn
      • Airline Partners
      • Hotels
      • FLY CARD
      • Car Rental
      • Credit Cards
      • Earn points in various chain stores
    • FLY CARD
      • FLY CARD the new generation
      • Replace FLY CARD
      • Earn points at Shufersal
      • Earn points at Sonol
      • Earn points at Dor Alon
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Member No. _MemberNumber_
_TotalPoints_ points

_CurrentTierName_ Tier

_CurrentTierName_ _NextTierName_

You've earned _CreditPointsForUpgrade_ from _TotalPointsRequiredForUpgrade_ points for next tier

Your tier is Top Platinum

You've earned _CreditPointsForPreserving_ from _TotalPointsRequiredForPreserving_ points to save your tier as TOP PLATINUM


the next flight:

_DayAndMonth_ _Year_ _FlightFrom_ _FlightTo_

Manage flight

FLY CARD

Turns your shopping into flights

Find out more
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Skip Navigation Links ELAL > ELAL-EN > EL AL Group > Contact Us  

Contact Us

Do you have any questions, complaints or requests? You can contact us via email

​Dear customers, 

All flight tickets for canceled flights are currently frozen, and you will be able to use them in the future.

For customers holding flight tickets for flights canceled due to the Covid-19 we offer also an alternative of credit.

Due to the large number of tickets and the heavy load, we process is being done gradually.

Questions and information about credits and refunds | You can also contact us on WhatsApp

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