Skip Navigation Links ELAL > ELAL-EN > EL AL Group > About EL AL > News > Coronavirus – Policy and Updates  

Coronavirus – Policy and Updates

 

General Information

As a result of the current situation, our offices are closed and we are working with minimum labor.
We apologize for the inconvenience and thank you for your understanding.
You can contact our service center via Watsapp chat >>

* EL AL will not be responsible for any restriction imposed at any time by any party that will prevent you from boarding a flight or entering the destination country.

EL AL complies with the Ministry of Health instructions. For updates on the Ministry of Health Website >>

Credit for canceled flight tickets due to the Covid-19 crisis

In recent months, EL AL Israel Airlines has been facing the biggest crisis that has ever befallen the aviation industry against the backdrop of the Coronavirus pandemic. The directives and travel limitations of the State of Israel and other countries, along with public health concerns, have almost completely halted our activities.

As a result, we have had to take extreme but necessary steps that have impaired our ability to provide you with the service you rightly expect in all areas where you are used to being serviced. we apologize to you and thank you for your patience and understanding.

Due to the fact that the assistance plan of the State has commenced, we would like to update you on the refund policy for customers whose flight was canceled due to the Coronavirus pandemic. The credit process allows you to select the compensation you prefer instead of the canceled flight/future flight ticket - a credit or a refund (based on the conditions).

Flight Renewal

EL AL announces a gradual return of passenger and cargo flights.

Passengers flying to/from France - until further notice, all flights (incoming and outgoing) at Charles de Gaulle Airport in Paris will be operated from Terminal E2.

- EL AL operates under the guidelines of the Ministry of Health and the Blue Badge. The passengers are responsible and liable for getting the most updated information and regulations from the official bodies, for more information read here.

Flights Schedule (subject to change):

​Origin - Destination
​Days
remarks
Tel Aviv - Paris - Tel Aviv
Sunday to Thursday
Active
Tel Aviv - London Heathrow - Tel Aviv
Sundays, Tuesdays & Thursdays
Active
​Tel Aviv - New York (JFK) - Tel Aviv
From TLV: Sunday to Friday
From NYC: Saturday night to Thursday
Active

​Tel Aviv - Newark (EWR) - Tel Aviv
​On Sundays, Tuesdays & Thursdays
Active
Tel Aviv - Miami - Tel Aviv​
​​From TLV on Sundays
From Miami on Mondays		Active​
​​Tel Aviv - Los Angeles - Tel Aviv​From TLV on Sundays
From L.A on Mondays​		​Active
​Tel Aviv - Frankfurt - Tel Aviv
​From TLV on Sundays & Wednesdays
From Frankfurt on Mondays & Thursdays
Active
​Tel Aviv - Berlin - Tel Aviv
​From TLV on Sundays & Wednesdays
From BER on Mondays & Thursdays​		​Active​
Between: 20.12.20-28.1.21, the flight will make a short stopover in Frankfurt, without leaving the aircraft.
Tel Aviv - Amsterdam - Tel Aviv​
From TLV: Sundays & Wednesdays
From AMS: Mondays & Thursdays
Active
With a short stopover in Berlin, without leaving the aircraft.
Between: 20.12.20-28.1.21, the flight will be a direct flight (without a stopover).
​Tel Aviv - Kiev - Tel Aviv
On Mondays & Wednesdays​Active
​Tel Aviv - Zurich - Tel Aviv
​On Thursdays
Active
​Tel Aviv - Moscow - Tel Aviv
​On Thursdays
​Active
​Tel Aviv - Brussels - Tel Aviv
​From TLV on Sundays & Wednesdays
From BRU on Mondays & Thursdays
​Active
With a short stopover in Frankfurt, without leaving the aircraft.
Between: 20.12.20-28.1.21, the stopover will be in Amsterdam.
​​Tel Aviv - Dubai - Tel Aviv
​Departures on every day of the week
Active​
​Tel Aviv - Seychelles - Tel Aviv
​From TLV on Mondays, Wednesdays & Fridays
From Seychelles on Mondays, Wednesdays & Saturdays night
​Active
You can choose a class of service: Economy, Premium, and Business.
All other EL AL flights are canceled until December 31, 2020.

​ Flights and Corona
 ​


Updates for the Matmid Frequent Flyer Club members

With the Covid-19 pandemic, we have expanded our range of benefits and options to use the Matmid Frequent Flyer Club points with additional worlds of content, including holidays in Israel, shopping, restaurants, conversion of points to gift cards, gas… In addition, we extend the validity of the points for all Matmid Frequent Flyer Club members for you to use them in the worlds of flights, even in the long term.

Extension of the status validity for one more year

The status of the Silver status members and up, and the Club King David members will exceptionally be extended for one more year from the original expiry date. The status extension process will be applied until the end of 2022. For example, members whose status is valid until January 2021, will benefit from an extension until the end of 2022. Members whose status is valid until December 2021, will benefit from an extension until December 2022.

Extension of the validity of the points about to expire

All members of the Matmid Frequent Flyer Club, whatever their status, whose points are to expire by 12.31.2021, will exceptionally benefit from a one-year extension from the original expiry date. All points expired from April to September will be returned to the clients and automatically extended for one more year from October 21, 2020.

For example, points, whose validity expires in November 2020, will be extended for one more year, until November 2021, from the expiry date. Unused points which are about to be deleted in December 2021 will be extended for one more year at the expiry date, until December 2022.

We remain at your disposal for you to feel most at home in the world

*This is a one-time advantage and does not form an integral part of the Matmid Club’s terms and conditions published in the regulations and on EL AL’s website.

Canceled Flight Tickets

In accordance with the Aviation Services Law (Compensation and Assistance due to Flight Cancellation or Change in Conditions) (New Corona Virus - Temporary Order - Amendment) 2020, the date to refund (in Israel) for flights canceled during the period of the revised law, will be within 90 days for the date of the flight or until October 1, 2020, whichever date is later, due to the decrease in the company's revenue as stipulated by law.

The Company reserves the right to change the policy at any time.