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 Bonus Ticket Conditions

 
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Bonus Ticket Conditions:

  • As of June 10th, 2015 EL AL Matmid Frequent Flyer Club customers ordering a bonus ticket through travel agents or through the EL AL Telephone Service Center Representatives will be required to state whether you wish to issue the bonus ticket from one account or from two accounts of Matmid members. This information must be provided at the time of booking and not at the time of ticketing. From two different accounts, two tickets will be issued.
    This corresponds to the process via the EL AL website.
  • Reserving seats on the flight using entitlement to a bonus ticket is subject to special classes for bonus tickets
  • Ticketing date for bonus tickets in Economy Class E, Business Class X and First Class (P for departures until August 31, 2017, A for departures as of September 1, 2017):

    Over 35 days before the flight date - 21 days from the date of the reservation.35 days before the flight date – 3 days from the reservation date. ​Up to 3 days before the flight date (not including the day of the flight) - until 8pm on the day after the ticket was reserved Ticketing the bonus or changing the date of departure within 3 business days and up to 24 hours (full business day) before the flight, will entail a charge as specified in the table (in Israel shekels including VAT) at the time of ticketing
  • The bonus ticket is valid for one year from the date of issue, for departures and returns
  • The bonus ticket is valid only for EL AL flight and the ticket cannot be transferred to other airlines
  • The bonus ticket does not allow flights to be combined with other airlines (except in special agreements)
  • The bonus tickets cannot be upgraded – neither an assured upgrade in advance or a reduced price ticket at the last minute (48 hours before the flight and at the airport)
  • A bonus ticket allows one stop (on the outgoing or the return trip) for a roundtrip ticket, at no charge
  • Destinations may be combined on a bonus ticket issued for EL AL flights. The fare will be determined according to the one way priced for each destination in the Table of Zones
  • Bonus ticket flights, even when some of the points were purchased with money, do not earn points
  • Bonus tickets in First Class do not entitle passengers to free transport to the airport
  • Canceling a bonus ticket – not including deals. The conditions for canceling bonus tickets that are part of a deal are according to the deal regulations
  • The name of the passenger on the bonus ticket cannot be changed
  • There are no discounts on bonus tickets (children’s discounts/students/pensioners)
  • If points are missing for the amount of a bonus ticket it is possible to purchase the difference with money. The price for each point missing is $1.00
  • Payment for bonus tickets: points + taxes and cash supplement for the number of points purchased
  • Subject to ticket terms, Matmid Club regulations and rules


Tickets and Upgrades Issued as of January 1, 2014:

Bonus Tickets and Upgrades - Changes and Cancelations via Travel Agents, EL AL Offices and the
Telephone Service Center


Matmid (TL) and
Silver (SL) members
Reserving a Bonus Ticket

Handling fee through the Israel call center and call centers in S.Africa and Europe branches

 $15
​Handling fee through other branches​$20
​Ticketing within​ 3 business days before the flight​​$50
Changing the Flight Date
Up to 24 hours before the flight

 
 $60
24 hours - 6 hours* before the flight
$60​
Changing the Flight Destination * / Changing the Class
Up to 3 business days before the flight
 
Zones A/B/C-$50
Zones D/E/F/G-$75
 
3 business days before the flight

 
Zones A/B/C-$100
Zones D/E/F/G-$125
24 hours before the flight
Zones A/B/C-$100
Zones D/E/F/G-$125)

 
Canceling a Bonus Ticket * / Canceling an Upgrade after Ticketing
​
Zones A/B/C-$60
ZonesD/E/F/G-$125)
(NO SHOW)
​ ​ ​
Zones A/B/C-$100
Zones D/E/F/G-$150

 
​

Gold (GL) Tier        
 Platinum Tier (PL)
 Top Platinum
Tier (TP)

Reserving a Bonus Ticket
Handling fee through the Israel call center and call centers in S.Africa and Europe branches

​ $15 $15
 No Charge
​​Handling fee through other branches$20​​$20No Charge​
​Ticketing 3 business days up to 24 hours before the flight
​$50 No Charge​​ No Charge​​
​Ticketing 24 hours before the flight​​$50​​$50 ​$50​
Changing the Flight Date
Up to 24 hours before the flight
​ $60 $10 $10
24 hours - 6 hours* before the flight
​$60​$60
​		​$60
Changing the Flight Destination * / Changing the Class
Up to 3 business days before the flight
​$50-A/B/C Zones
$75-D/E/F/G Zones
No ChargeNo Charge
3 business days before the flight
​$100-A/B/C Zones
$125-D/E/F/G Zones
No ChargeNo Charge
24 hours before the flight
​$100-A/B/C Zones
$125-D/E/F/G Zones
​$50​$50
Canceling a Bonus Ticket

$60-A/B/C Zones
$125-D/E/F/G Zones
No Charge
$10 as of February 10, 2015
No Charge
$10 as of February 10, 2015
Canceling an Upgrade after Ticketing
​​$60-A/B/C Zones
$125-D/E/F/G Zones 		No ChargeNo Charge
NO SHOW
​
$100-A/B/C Zones
$150-D/E/F/G Zones
​$100-A/B/C Zones
$150-D/E/F/G Zones
$100-A/B/C Zones
$150-D/E/F/G Zones
​



    • Destination cannot be changed on UP flights
    • Canceling a bonus ticket - not including deals. The conditions for canceling bonus tickets that are part of a deal are according to the deal regulations.
  • Awards for bonus tickets or upgrades cannot be issued within 6 hours of your flights departure.
  • Starting May 19th, 2015 handling fee for issuing a bonus ticket through the Israel call center and call centers in S. Africa and Europe branches will be $15.
    Other branches and bonus tickets for UP destinations will remain $20.


 

Point Accumulation: Country Key


 

Zone
Destinations
Zone A
Athens
Zone B
Bucharest, Sofia
Zone C
Amsterdam, Barcelona, Brussels, Frankfurt, Geneva, London
Madrid, Marseille, Milan, Moscow, Munich, Paris, Venice, Vienna, Rome, Warsaw, Zurich.
Zone D
Johannesburg, Mumbai
Zone E Boston (for flights as of June 28, 2015), New York, Toronto
Zone F Los Angeles
Zone G Bangkok, Beijing, Hong Kong
​ 

 
 

Bonus Ticket