When is the service active?
- On flights departing from Israel the service is available about 45 minutes after takeoff, and until landing (except in: Russia, France, Romania, Ukraine, Bulgaria, Holland and Greece, in which the service is available until the seat belt sign is switched on before landing) .
- On flights to Israel the service is available once boarding the aircraft (except in: Russia, France, Romania, Ukraine, Bulgaria, Holland and Greece, in which the service is available after take-off), and until about 45 minutes before landing.
Is it necessary to install a program or application to use the internet on the aircraft?
No. All you should do is connect to WiFi on the plane and open your browser on your personal device.
Will I be able to browse all websites?
Most websites are available; however, EL AL reserves the right, at its sole discretion, to block inappropriate websites.
Is it possible to use apps like Skype or FaceTime to activate video calls from the aircraft?
Neither video nor voice calls on your mobile device are available through EL AL WiFi.
What payment methods are accepted for the WiFi plans?
Payment for WiFi plans is available via the following credit cards:
VISA, MASTERCARD, DINERS, AMERICAN EXPRESS, JCB and DISCOVER
Is EL AL WiFi secure?
Online security is a high priority for us. We use industry-accepted security technologies to protect data and safeguard your internet connection while using our service. When going online and using any internet service, please take precautions when accessing, sharing or sending private files on a public network, or opening web links or web pages from unknown sources.
What technology does EL AL WiFi use?
The internet on the aircraft is based on the ViaSat Ka-band satellite technology that enables broadband speeds, similar to a home internet experience.
What is the internet service quality onboard?
EL AL WiFi internet service by Viasat satellite communication company offers a high speed browsing experience, similar to your home browsing experience.
Why is the invoice issued by Viasat?
Viasat is the satellite company that supplies our onboard internet service. Payment for the service is made to them and that is why Viasat issues the invoice.
On which devices is onboard browsing available?
Our free, basic WiFi plan can be used with smartphones and tablets only (not including laptops). The premium WiFi plan can be used on all devices, including laptops.
Can I pay for one WiFi plan and use it on two devices simultaneously?
You can use only one device at a given time. Switching to another device will automatically disconnect the first device.
How can I know if there is WiFi on the aircraft?
Every aircraft that has a WiFI system installed is branded with a sticker near the front door and inside the cabin, and there are seat back brochures about the service.
To which destinations and on how many aircraft does EL AL offer WiFi service?
The service is available on flights to/from Europe and North America, on all 787 fleet, 737-900 and selected 737-800.
Is there a radiation hazard?
According to regulation testing performed by the system's manufacturers, the level of radiation is significantly lower than regulation requires. In addition EL AL chose to perform another test conducted by a neutral party which is qualified to perform radiation testing on aircraft, and the results of this test also revealed radiation levels significantly lower than regulation.