Ways of contacting us:
Matmid Frequent Flier Club members, to help us provide quick and efficient service, please identify yourself in your enquiry - click here for the form
If you are not a Matmid member click here
To download a claims form for completion, press here and submit by mail or fax.
Address: EL AL Israel Airlines Ltd.
Ben Gurion Airport, ZIP 7015001
We apologize for the problem in handling your baggage and understand the inconvenience it has caused you. Please be assured that we are making every effort to make things easy for you until the problem is solved.
Details of your missing baggage have been entered into our baggage location system. If any detail has changed, or if you find errors that must be corrected, please notify us so that we can update the information accordingly. Please also ensure that details of your name, address and type of baggage are recorded correctly. This will help us return your baggage speedily.
We will inform you as soon as your baggage is located and ensure it is delivered to you.
In order to view information about delayed baggage, please enter the loss report number (10 digits) into the first box below, your surname in the second box, and press “Send”.
To enter the system - Press here
All claims will be handled in accordance with the General Conditions of Carriage and international conventions and laws which determine airlines’ limits of liability. In the event that you fail to provide all of the documents or information requested by us, we reserve the right to dismiss your claim in whole or in part.
Claims may also be submitted in writing to the EL AL office nearest your place
of permanent residence.
- For the office nearest you, click here
Passengers residing in the United States should submit their claims to EL AL’s
New York office
Israeli residents and passengers residing in a country without an EL AL
representative should submit claims to
EL AL's Head Office
You may download and print out a claim form here.
Para Español, haga
For more details, please contact your local EL AL office or our Baggage Service Center:
USA: 1-800-223-6700 (Option 1, 4 and 3)
Sunday to Thursday: 8:30am-23:45pm
We are always at your service