Preferred Seat - FAQ

 

Questions About the Service


Economy Class Plus:


Answers About the Service​

What is an Economy Class Preferred Seat?
Preferred seats are seats in the first row and/or adjacent to the Exit doors, throughout the aircraft.These seats have greater legroom than the other seats in Economy Class, and therefore afford maximum comfort on the flight. For your convenience, you can view the table detailing the preferred seats in each fleet.

Who can order an Economy Class Preferred Seat?

Every passenger with an electronic EL AL ticket is entitled to reserve a preferred seat. Matmid Top Platinum, Platinum or Gold members and those accompanying them* are entitled to sit in these seats, according to Club regulations, at no extra cost and with no need to book the seats in advance for the service.
As a rule, the preferred seats are intended for EL AL's premium passengers; they are offered for sale only after these passengers have chosen their seats. Silver and Matmid members will have priority in purchasing a preferred seat, but will be charged according to rates listed below.
* passengers accompanying Top Platinum will receive a preferred seat with no extra charge (up to one passengers)


When should the service be ordered?
You can order the service when reserving your EL AL ticket and any time afterwards, 24 hours a day.



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How is an Economy Class Preferred Seat reserved?
Registration is completed on the reservation page. Please fill out your personal details and send in your request.
1. Registration is for a waiting list to one of the Economy Class Preferred Seats and does not guarantee a preferred seat in general or a specific seat, in particular
2. Due to safety restrictions, a preferred seat is conditional on the age of the passenger (from age 15) and a signed declaration of health that appears on the registration form
3. Registration from 24 hours before departure, Israel time


Where should I go when arriving at the terminal?
The service is available in Israel and overseas and is offered at all Economy Class check-in counters.


When will I know if I received the Economy Class Preferred Seat?
24 hours after registering for the Preferred Seat in Economy Class, we will contact you to confirm your seat.
If no seat is available for sale on your flight, an email will be sent to you 48 hours after registering for the service and your request will be re-checked closer to the departure date.
If a seat becomes available an EL AL representative will contact you.


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What is the priority list for receiving an Economy Class Preferred Seat?
These seats are assigned according to a priority list and without payment to Top Platinum members and one accompanying passenger, and to Gold and Platinum customers.
When checking in at the airport, you will be able to purchase Economy Class Preferred Seats that have not been taken by these passengers. Seating is according to a waiting list for which passengers register in advance through the EL AL website. The priority order of the waiting list is as follows:
1. Passengers accompanying Platinum and Gold customers*
2. Silver Matmid members (SL)and King David Club ,members
3. Matmid members (TL)
4. Passengers who are not Matmid members
Within each category, priority is determined by date of reservation for the Economy Class Preferred Seat.
* Passengers accompanying Platinum and Gold customers do not have to register for the service.


How much does the service cost and when is it paid?
$50 per flight segment. for sale from December 1 2013. for short-range and medium-range destinations*
$99 per flight segment for long-range destinations*
The fee is per flight segment.
Mode of Payment -
On flights from Israel passengers accompanying Platinum or Gold Matmid members have the option to order a preferred seat, either by paying in advance via the EL AL call centre, or registering via the EL AL website. In the latter case passengers will be contacted by EL AL 24 hours prior to the flight if preferred seats are available.
On Flights to Israel passengers accompanying Platinum and Gold members may pay in advance, when seated or at the beginning of the flight to the purser.
Silver Matmid members (SL), King David Club members, Matmid members (TL) and customers who are not members of the Matmid Frequent Flyer Club will pay the purser at the beginning of the flight.


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Can Matmid Club points be used to purchase an Economy Class Preferred Seat?
105 points per flight segment for short-range and medium-range destinations*
199 points per flight segment for long-range destinations*
* Matmid members may purchase preferred seats with points if they have sufficient points in their account. Missing points cannot be supplemented with money.
*  Purchasing with points is possible via the EL AL Call Center and at Ben Gurion Airport.
* Passengers accompanying Platinum and Gold customers may purchase the service with points if they are flying on the same flight with the Matmid members.


Can I still check in online on the EL AL website?
Certainly. There is no conflict between the two services.


What should I do if I change my registration (flight, date)?
It is necessary to register for the service again.


Is it possible to reserve a preferred seat on a code share flight?
Registration is for EL AL flights only. The service is not available on code share flights.


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What is Business Class Seating Service?
Business Class Seating Service enables passengers to sit in Business Class seats, when the Class is not offered for sale in its standard format.**
The inflight service provided conforms to Economy Class standard.
The service is offered for a fee, during the check-in procedure at the airport, and is subject to availability.
*The service is available on selected flights.
**Business Class seat with Economy Class service.


What is the First Class Preferred seat?
This option allows Economy/Business Class passengers the comfort of a seat in the First Class section of the aircraft but without the First class inflight service.
The service is offered, on selected flights only, for a fee during the check-in procedure , and is subject to availability of seats in business class. **
*The service is available on selected flights.
**Under certain conditions, Economy Class service is offered to passengers in First Class seats.


What does Business Class and/or First Class Seating Service cost?
Business Class:
$200 or 400 points per flight segment for short-range and medium-range destinations*
$450 or 900 points per flight segment for long-range destinations* except Los Angeles
$500 or 1000 points per flight segment to/ from Los Angeles
First Class:
$300 or 540 points per flight segment for short-range and medium-range destinations*
$600 or 950 points per flight segment for long-range destinations* except Los Angeles
$650 or 1050  points per flight segment to/ from Los Angeles
* Top Platinum, Platinum and Gold members are entitled to this service free of charge
* MIssing points cannot be supplemented with money


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What is the procedure for registering for a seat in Premium seat Class ?
Registration is the same as for a Preferred Seat in Economy Class. Enter your reservation number, your Matmid Frequent Flyer number (if you are a member) and your flight number. The system will display the flight date and all of the options and products available to you.
If seats are available on your flight, they will be displayed.
Registration is on a registration page.
* The service is available on select flights.
* Gold members are entitled to First class seats assigned at the airport


What is Economy Class Plus?
Economy Class Plus is situated at the front of Economy Class, separated by a curtain, and offers improved seats, with greater legroom and a greater incline.
Economy Class Plus passengers enjoy designated check-in counters and many other advantages for an enriched flight experience.
The Class is separated from Economy Class by a curtain and is situated at the front of Economy Class, with 34 – 40 seats in 5 - 8 rows, depending on the aircraft.
The improved ergonomic seat is more comfortable, with a unique footrest, affording the passenger a feeling of spaciousness, and greater seat incline than in Economy Class.


What does the Economy Class Plus experience include?
Designated check-in counters
Individual entertainment system (on 747 jumbo aircraft)  
More comfortable work and entertainment environment, including an electric outlet
Economy Class meals
Alcoholic beverages as served in Economy Class
Special comfort kit
Business Class pillow and blanket
And many more features for a richer flight experience


For additional details - About Economy Class Plus​

Destination Key*:

Short-Range and Medium-Range DestinationsAthens, Budapest, Bucharest, Prague, Kiev, Sofia, Western Europe including Moscow, St. Petersburg and Warsaw
Long-Range DestinationsUSA, Canada, China, Thailand, Hong Kong, South Africa and Ind