What happens if I have to cancel/change my flight after receiving confirmation of the upgrade?
request for the upgrade and confirmation of the upgrade are valid for
the specific flight for which you submitted an offer that was accepted.
is not possible to transfer your upgrade confirmation to a flight on
another date. But you can submit a new offer for an upgrade on other
This is to clarify that in cases of changes/cancelations made
after receiving confirmation of the upgrade by the passenger; the
amount that was offered for the upgrade will not be refunded and cannot
serve as payment for an upgrade on another date
If I am a Matmid member, will I receive upgraded points in my Club account?
Points for Matmid members will be calculated on the basis of the
original Class for which the reservation was made and not for the
Business Class in which the passenger actually flew.
Can I select my seat in Business Class?
your request for an upgrade is confirmed by email 30 hours before flight
time – or 48 hours before flight time in the case of an intervening
Saturday or holiday –you will be able to select your seat on the flight
in Business Class on a space available basis when Express Check-in
opens, or your seat will be assigned by the attendant at the Business
Class counter at the airport.
If I receive confirmation of an upgrade, will the special meal I ordered for Economy Class be served to me in Business Class?
special requests recorded for the original flight ticket in Economy
Class will be transferred when you are upgraded to Business Class,
including special meals.
If the upgrade is canceled by EL AL, what recompense am I entitled to, and when and how will I receive it?
the upgrade is canceled by EL AL you are entitled to a full monetary
refund of the amount you offered and were debited for. The refund will
be transferred to the credit card company within 14 work days. Your
account will be credited by the credit card company in accordance with
your agreement with the credit card company. In cases of such a
cancelation, you will be returned to your original status in Economy
Class and will be reseated in Economy Class according to the seats
available at the time (it is hereby clarified that there is no certainty
that your original seat will be available).
Does a Business Class flight ticket entail additional taxes?
and England levy additional taxes for Business Class flight tickets.
The additional taxes will be paid by the passenger and will be
calculated as part of the amount offered for the upgrade per direction.
The exact amounts of taxes will appear on the first screen of the
upgrade registration process.
We are flying as a couple or family. Does our registration for an upgrade ensure that we will receive/not receive an upgrade as a couple/family?
Yes, as long as everyone is registered on the same reservation.
Can I submit an offer for an upgrade on only one flight segment?
You can choose whether to submit an upgrade offer for departure, return
or round trip. The offer is divided into flight segments and you have
to submit an offer for each segment. You may also submit different
offers for each flight segment.
If I purchased the ticket through a flight agent, the EL AL Service Center or an EL AL Store, how do I submit an upgrade offer?
You can access the upgrade system through the reservation management interface at the following link
you will be required to enter your reservation number and
family name and then click on Continue. If the service is available on
your flight, an Upgrade window will appear. Clicking it will transfer
you to the EL AL Upgrade system where you will complete the process.
If I want to contact EL AL about EL AL Upgrade, whom do I contact after I have submitted an offer?
the following matters – complaints about inflight service, complaints
about the upgrade process, complaints about refunds, suggestions for
greater efficiency, and praise – please contact EL AL’s Customer
Complaints subject to the operation of the upgrade process should be addressed by email to email@example.com