Silver, Gold, Platinum or Top Platinum premium members of the Matmid Frequent Flyer Club are eligible for reduced price upgrades on EL AL flights, for points, up to 48 hours before the flight or at the airport on a space available basis.
All you have to do is update My Profile under My Preferences with your consent to receive a reduced price upgrade for points 48 hours before the time of your flight.
It is important to make sure that your flight reservation includes up-to-date telephone numbers for notifying you if your flight has been upgraded.
This way we can assure you that your name appears among the candidates for a last minute upgrade and we will do our best to upgrade your ticket. We want to emphasize that if you are going to be accompanied by a child under 12 years of age, we will not be able to offer you this option of a last minute upgrade, which would mean separating you from the child.
We recommend checking your preferences on the My Profile page 72 hours before every flight to make sure that your preferences reflect your wishes.
You can update your preferences at any time on the
Matmid Club website.
Upgrade Priority
Premium members of the Matmid Frequent Flyer Club with FLY CARD PREMIUM credit cards enjoy priority in the list of those entitled to a reduced price last minute upgrade, as of November 1, 2014.
- Member’s tier
- Type of flight ticket
- FLY CARD PREMIUM credit card holders (For customers with an Israeli bank account, subject to Matmid Club regulations and rules)
- The number of basic points the member amassed during the previous 12 months from EL AL and/or UP flights
- Matmid Club membership seniority
The criteria for priority in the list of those entitled to a reduced price last minute upgrade until October 31, 2014:
- Member’s tier
- Type of ticket purchased by the member
- The number of basic points amassed during the previous 12 months from EL AL and/or UP flights
- Matmid Club membership seniority
Number of Points Required for a Reduced Price Upgrade 48 Hours before the Flight and at the Airport, per direction:
Destination
| The number of
points required
for an upgrade
from Economy Class
to R class in
Business Class | The number of points
required for an upgrade
from Business Class
to A class in First Class
|
|---|
For Silver, Gold
Platinum and Top
Platinum members
with flight tickets
in Y, S or M class
| For Silver, Gold,
members with a
flight ticket in
C or I class.
| For Platinum members
with flight tickets
in C or I class For
Top Platinum members
with flight tickets in D
class, only at the airport
|
|---|
Mediterranean Basin
|
Athens
| 50 | --
| --
|
Europe
|
Bucharest, Sofia
| 60 | --
| --
|
Amsterdam, Brussels, Berlin,
Barcelona, Geneva, Vienna,
Venice, Warsaw, London,
Madrid, Moscow, Milan,
Munich, Marseilles,
St. Petersburg, Paris,
Frankfurt, Zurich, Rome | 75 | 200 | 100 |
South Africa
|
| Johannesburg | 100 | 300 | 150 |
|
North America |
| New York, Toronto | 150 | 350 | 175 |
| Los Angeles | 200 | 400 | 200 |
|
Far East |
| Mumbai | 100 | 300 | 150 |
| Bangkok, Beijing, Hong Kong | 150 | 350 | 175 |
Before the last minute upgrade, it’s important to remember:
- If a higher class is recorded on the reservation and is not the same as the class that appears on the flight ticket, a reduced price last minute upgrade will not be allowed and the Matmid member will be required to pay full fare for the reservation in a higher class
- Upgrading to Business Class from Economy Class during the 48 hours that precede the flight (in Israel and other stations) or at the airport is allowed for Silver, Gold, Platinum and Top Platinum members who accrued 1000 points in 12 consecutive months from EL AL flights (basic points)
- Upgrading from Business Class to First Class during the 48 hours that precede the flight (in Israel and other stations) or at the airport is allowed for Silver, Gold, Platinum and Top Platinum members who accrued 1200 points in 12 consecutive months from EL AL flights (basic points)
- Silver Matmid members who are upgraded to Business or First Class are not entitled to lounge privileges
- Upgrades from Economy Class to First Class are not allowed under any circumstances
- Children up to age 12 are not entitled to reduced price last-minute upgrades even if their membership status in the club would entitle them to such upgrades and even if they are holding full fare tickets that were not purchased with a children's discount
- Upgrades are allowed only on EL AL flights that were ticketed with EL AL (flights ticketed with other airlines cannot be upgraded)
- Code share flights cannot be upgraded
- Business Class meals cannot be provided on tickets that were upgraded at the last minute