You can receive information about the Matmid Frequent Flyer Club and complete almost any transaction in your account on the EL AL website, easily and conveniently, without waiting for a service representative on the phone:
- Obtain information about your account and view your status report
- Update missing flights in your account
- Issue bonus ticket flights and upgrades to premium classes
- Book EL AL Israeli travel bonus flights
- Enjoy special Israel travel deals
All you have to do is enter the Frequent Flyer Club Login page, using your membership number (including control digit) and your internet access password.
You can also check the FAQ on the attached link Click here.
You can get information about the Matmid Frequent Flyer Club and complete almost any transaction in your account on the EL AL website.
If you do not find the answer to your question, you can contact us through the
You can contact the Telephone Service Center of the Matmid Club to receive information that does not appear on the website.
Tel. *2250 or 03-9771111
The Service and Sales Center operates 7 days a week, 24 hours a day.
Sunday – Thursday: 8am – 7pm
Friday and holiday eves – 8am – 1pm
Telephone Service Center for premium members (Platinum, Gold) operates 24 hours a day.
Address: EL AL Israel Airlines Ltd.
Matmid Frequent Flyer Club, POB 41
Ben-Gurion Airport, Israel 7110001
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