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 For information regarding the internet I Fly Campaign click here
elal.co.il support
Get asistance with our website at 03.9771111 press 4 and choose 6 extension.
CONTACT US
Our representatives at the Telephone Service Center
will be pleased to serve you at the following telephone numbers:
+972(3)9771111 or *2250
- For information on general matters – departures and arrivals, internet services, EL AL branches around the world, press 1
- Members of the Matmid Frequent Flyer Club, press 2
- Travel agents and companies with EL AL Company Codes
press 3
- Others (customers who are not Matmid members), press 4 and choose according to the following menu:
- On matters relating to a ticket purchased through a travel agent or bonus tickets
- To purchase a flight ticket, using a credit card
- On matters relating to a ticket purchased through the EL AL Telephone Service Center
- On matters relating to a ticket purchased through the EL AL website
- For the Lost Baggage Center.
- For service relating to the EL AL website
General Information (Ben-Gurion Airport) +972(3)9716111
For EL AL offices worldwide click here
Customer Care Department
(Customer Relations) – Suggestions, comments and clarifications regarding the flight experience should be sent
by fax: +972(3)7602233
click here
Baggage Claims Department
Damage to luggage, total loss, missing items
Fax. +972(3)7602255
click here
U.S residents - Write to:
Insurance and Claims- EL AL Israel Airlines
15 E 26th St. New York, NY 10010
OR FAX: 212-852-0793
Requests for refunds of tickets that have not been fully utilized or not used at all should be referred to the travel agent or El Al branch where the ticket was purchased.
We will be happy to offer you our best attention at all times.
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